Priya K S

Over 3 years of "hands-on" experience in the IT and Health-Care industry, with a proven track record of progressive management experience team leadership, and technical skills. Innovative and creative problem solver, which is result-oriented, has an aptitude for learning. Strong knowledge on HMIS application Implementation and support, that involves Technology Management, High Level Design, Project Planning, People Management and Development of Procedures and Processes.

To work in a quality certified organization, which gives me an opportunity to demonstrate my skills & in turn be a source of growth for the organization.

L1 Support - ST JOHN'S NATIONAL INSTITUTE OF HEALTH SCIENCE - Bangalore

(2025-12)

• Troubleshooting the application issues at end-user level.
• Establishing the data flow process between clinical machines and Laboratory Information System.
• Interfacing of lab equipment to LIS.
• Coordinate with vendor for HMIS/LIMS masters and upload data.
• Sample collection, Reporting, Patient History, Sample tracking system, Microscopic image capturing, Query builder, Infection control, Quality control management, Trend chart, Turnaround time and many more LIMS modules which are interacted daily.
• Hands-on experience with the instruments from Abbott, Roche Diagnostics, Sysmex, Siemens.
• Interface Instruments with LIMS, Conduct user training for LIMS.
• Machine interfaces for continuous flow of test results to LIS.
• Prepared and executed unit test plans for the developed module.
• Analyzing the quality of the product and rectifying the defect.
• Responsible for co-coordinating with team members for providing demos and end users.
• Providing support to the end-users and troubleshooting the application remotely.
• Created and maintained trackers, reports, documentation, and communication materials.

COGNIZANT

(2024-08 - 2025-01)

IT Executive - BHAGWAN MAHAVEER JAIN HOSPITALS - Bangalore

(2022-10 - 2024-08)

• To diagnose and resolve technical issues, ensuring seamless operations and user satisfaction, while also maintaining and securing the organization's IT infrastructure.
• Troubleshooting the application issues at end – user level.
• Install and maintain equipment and software.
• Taking care of patient information security, Data security, backups
• Help new employees set up workstations
• Maintain and upgrade equipment as needed
• Reviewed and allocated incoming technical support requests.
• Prepare daily incident reports and weekly summaries for support tickets.
• Collect new requirements changes in the software and communicate to respective team
• MIS – Related Data Extraction and Data Analysis for Senior management
• LIS: Understand the flow of laboratory information system and machine interface with system and report.
• HMIS: Good knowledge of the entire workflow of Healthcare management system along with application.
• Support role: User training and support for user queries
• Configuring and troubleshooting Mail clients like MS Outlook and system, Data Maintenance skills on PCs.
• Remotely solving different application problems by using remote VNC administration tools.

BSc - PMCs - Maharani's Science College For Women, Bengaluru (2021)

PUC - PCMB - MES PU College, Malleshwaram (2018)

SSLC - Arunodaya English High School, Bengaluru (2016)