Priya Kaushik

Project management professional with experience in stakeholder management, project documentation, risk management, and cross-functional coordination. Skilled in Agile methodologies, KPI tracking, and project reporting, seeking opportunities in Project Management and PMO roles.

PROJECT MANAGER VOLUNTEER - 7ven Oaks Limited - London

(2025-05 - 2025-10)

• Ride-hailing app (MVP development and risk management). Created and managed Product Requirement Document (PRD), Risk Register, and RAID Log, aligning risks and deliverables with project goals.
• Designed wireframes and mapped user flows to support feature prioritisation and product design.
• Define measurable KPIs (user registrations, ride volume, driver onboarding, and CSAT) to track success. Utilised Agile tools including Trello, Jira, Basecamp, and Azure for sprint planning, backlog management, and progress tracking.
• Addressed compliance (GDPR), budget risks, scope creep, and security (authentication) within project planning.

CUSTOMER SERVICE ANALYST - South western Railway - London

(2024-08 - 2025-08)

• Coordinated with multiple stakeholders to ensure smooth daily operations and timely incident resolutions.
• Managed real-time escalations and communicated operational updates to relevant teams.
• Collaborated across departments to maintain service continuity during high-demand periods.
• Supported process improvements and operational efficiency initiatives.
• Trained and mentored new employees, enhancing team performance and knowledge sharing.

ANALYST - PROJECT: HITACHI ENERGY - HCL Technology - Noida

(2022-10 - 2023-12)

• Collaborated with global stakeholders and cross-functional teams to ensure timely issue resolution and SLA adherence.
• Maintained accurate documentation, reports, and employee knowledge repositories.
• Coordinated with vendors and international teams for resource planning and operational support.
• Conducted knowledge transfer sessions and trained new team members on processes and best practices.
• Prepared reports and dashboards for performance tracking and decision-making.

BSC - Business Management - BPP University (2023-12 - 2025-02)

MCA - Kurukshetra University (2019-08 - 2022-08)

BCA - G.V.M girls college (2016-08 - 2019-08)