Priya Korupalli

Implementation Analyst with nearly 3 years of experience supporting US payroll and benefits administration for healthcare clients. Experienced in end-to-end client implementations, requirement gathering, solution configuration, SQL, SDLC, Unit Testing, UAT, and business process analysis. Proficient in ADP Vantage, HWSE, and HSAP platforms, with expertise in system configuration, data validation, issue resolution, and implementation support.

Proven track record of resolving 90–95% of high-priority service requests within SLA timelines while ensuring high customer satisfaction. Hands-on experience managing change requests, coordinating with cross-functional teams, identifying defects, performing root cause analysis, and collaborating with developers to deliver timely fixes. Strong client-facing communication skills with a focus on delivering reliable, high-quality solutions and successful production releases with minimal post-go-live issues.

Implementation Analyst - ADP India Private Limited

(2023-09)

• Delivered end-to-end implementation and configuration activities for enterprise payroll and benefits solutions.
• Worked directly with global clients to understand business requirements and configure solutions according to customer needs.
• Managed production change requests while ensuring timely delivery and high customer satisfaction.
• Participated in requirement gathering sessions and translated business requirements into functional configurations.
• Executed UAT, validated business scenarios, documented defects, and coordinated issue resolution.
• Wrote SQL queries using Toad for data validation, reporting, troubleshooting, and production analysis.
• Collaborated with Product, QA, Development, and Business teams throughout the SDLC.
• Supported post-production deployments and hyper-care activities.
• Worked in Agile methodology, participating in sprint planning, backlog refinement, daily stand-ups, and retrospectives.

B.Sc - Computer Science - Andhra University, Vishakapatnam (2023)