ServiceNow Developer - Deloitte Touche Tohmatsu India LLP
(2024-03-11)
- Implemented REST web service integrations to automate virtual machine operations such as power on/off, provisioning, decommissioning, and access management.
- Developed APIs to fetch active server data from CMDB.
- Automated distribution list (DL) management, including creation of new DLs, addition and removal of members, and deletion of DLs.
- Implemented server account automation for removing server accounts in Active Directory (Azure AD).
- Performed data migration of incidents, change requests, service requests, and problem records from a shared instance to dedicated instances using Import Sets and Transform Maps.
- Implemented reports and dashboards to support operational and business insights.
- Configured out-of-the-box features for both ITSM and CSM suites.
- Configured HR Services, Topic Categories, and Topic Details for various HR operations.
- Worked on HR Case Management and implemented state-based lifecycle handling.
- Worked on HR case assignment logic based on HR services and assignment groups.
- Developed and customized Record Producers for employee HR request submissions.
- Developed advanced data visualizations using Platform Analytics in a domain-separated environment.
- Improved data accessibility and relevance by applying filters to customize data visibility based on specific user roles and needs in a domain-separated environment.
- Designed and developed service catalog items with dynamic functionalities using client-side and server-side scripting.
- Contributed to end-to-end testing, defect tracking, and smooth release cycles across environments.
- Collaborated in Agile environments to deliver features aligned with sprint goals.
ServiceNow Developer - T & AS Designtech services pvt. Ltd.
(2019-10-17 - 2022-04-05)
- IT Service Management applications development on Service-Now platform to automate the day-to-day corporate business processes.
- Checking skipped records in the upgrade monitor, resolving conflict for necessary upgraded functionality.
- Performed end to end testing on different scopes of modules like incident, change, problem, knowledge, inbound, reports, cost management and CMDB.
- Bulk initial CMDB load using data sources and transform maps.
- Implemented 200+ catalog items to fulfil different criteria and requirements and implemented them along with language translations for catalog items to show case difference in prices and languages based on country like Norway, Sweden and Denmark.
- Development of Catalog Client Scripts for catalog Items and Variable Sets.
- Defining Service Level Agreements SLAs, notifications and reports.
- Development of Catalog UI Policy for making Variables Mandatory, visible as per requirement.
- As per the best practices of Service Now, developed and configured Business Rules, UI Policies, and Client Scripts.
- Developed several client-side scripting, catalog scripts, server-side scripting based on business rules.
- Implementing custom Tables, Fields and configuring Access Controls over them.
- Creation of user criteria to restrict access to some users in terms of knowledge articles and catalog items.
- Participated in daily SCRUM meetings, Walkthrough sessions and Sprint Retrospect review meetings.
- Created and moved update sets between DEV, UAT and sub-production environments.
- Documentation related to Functional and Technical design of the Use Case.
Apprentice GIS Engineer - TriGeo Technologies
(2019-08-08 - 2019-10-16)
- Completed an internship in GIS(Geographical Information Systems), where I gained hands-on experience in geospatial data handling, mapping, and spatial analysis.
- This expertise helped me develop analytical and problem-solving skills while working with location-based data and technologies.
Sabbatical (Career Break)
(2022-05 - 2024-02)
I took a planned career break to take care of my father during a critical health condition. Utilized this period to upskills in ServiceNow and conducted training sessions, while also focusing on personal and professional development.
