Packaged App Development Team Lead - Accenture - Switzerland
(2021-06)
Client: Swisscom AG – Switzerland | Domain: Telecom Billing / Oracle BRM (v7.5–15.2)
- Led end-to-end Oracle BRM upgrades across major releases (12.4→12.8, 12.8→15.1; 15.1→15.2 ongoing), delivering the v12.8→15.1 upgrade within one quarter with full regression success while ensuring migration stability and data integrity.
- Acted as primary onshore SPOC for production support and upgrade activities, driving stakeholder communication and recognized for delivery excellence and client satisfaction.
- Supported production operations (incident triage, bill-run monitoring, and runbook execution) to maintain high availability during critical billing cycles.
- Led critical data-migration activities in live production environments, executing zero-defect runs and meeting data-quality validations.
- Designed and implemented BRM customizations (opcode enhancements, MTA applications, and CM/DM extensions) to meet evolving billing and integration business requirements.
- Optimized PL/SQL procedures and UNIX Shell scripts for BRM batch workflows, improving billing-cycle throughput and job reliability.
Associate Consultant - Oracle India Private Limited - Bengaluru, India
(2019-09 - 2021-06)
Projects: Dhiraaghu | ORS | Bell Aliant | Southern Linc
- Delivered Oracle BRM (v7.5–v12) enhancements and production support across telecom billing; handled incidents/SR triage, root-cause analysis, and release validation to meet SLAs.
- Dhiraaghu: Provided L2/L3 BRM production support, handled incident/service request resolution, and ensured SLA compliance.
- Bell Aliant: Developed and customized opcodes, MTA applications, and CM/DM components improving data processing.
- Southern Linc: Supported in migrating data from legacy systems to OBRM via IEL; customized frameworks, validated data quality, and supported cutover.
- ORS: Executed end-to-end functional and regression testing ensuring quality & system stability across BRM modules.
- Collaborated with functional and product teams to enhance business processes and ensure Oracle-compliant configurations.
- Completed Oracle training/enablement on BRM on CNE and attended overview sessions on ECE and PDC (training only); familiar with concepts of charging, and pricing.
System Engineer - Tata Consultancy Service Ltd - Chennai, India
(2016-06 - 2019-08)
Client: DNA Ltd – Helsinki, Finland. DNA Ltd is a leading telecom operator in Finland. TCS partnered as a System Integrator for DNA's Mobile Postpaid line of business, implementing and supporting Oracle BRM solutions.
- Developed and supported core OBRM (v7.3) modules (Customer Lifecycle Management, Billing, Invoicing, Payments, AR, Collections, and GL reporting), ensuring billing accuracy and finance reconciliation.
- Analyzed order management failures and implemented fixes to restore business processing with minimal impact
- Automated deployments and operational tasks using UNIX Shell scripting, improving efficiency and stability
- Optimized Shell scripts and PL/SQL procedures, reducing processing time for critical billing jobs
- Supported UiPath RPA automation for Siebel CRM processes, reducing manual effort and errors
- Collaborated with Siebel CRM and AIA teams to improve BRM integration and transaction flow
