Process associate - ACCENTURE (GOOGLE)
(2019-10 - 2022-08)
Worked in Accenture private limited as a customer service for google client
- Maintained strong social media and brand presences across twitter, Facebook and playstore.
- Promptly handled an average of 40 customers per day with more than 92% customer satisfaction rate.
- Maintained CSAT above 94% with 100% quality.
- Assisted customers with their technical queries and raised the incidents and SR's based on the issue.
- Need to ticket monitoring and escalation management.
- I worked as a temporary SME role provided support to the team of 16 members.
- Worked on the service now tool for incident and SR creation.
Senior associate (Content moderator) - WIPRO
(2023-09)
Working in wipro for different projects like GENAI and PERSONALISED IMAGE EDITION (PIE). GenAI Content moderate: Review and moderate AI-generated content to ensure it meets community guidelines and policies. Collaborate with AI teams to improve content quality and accuracy. Provide feedback to enhance AI model performance.
- Evaluate AI-generated content for accuracy, relevance, and quality.
- Identify and flag policy-violating content.
- Annotate and label data to train AI models.
- Ensure high-quality labeling for model improvement.
- Provide feedback to AI teams on content quality and accuracy.
- Collaborate with teams to resolve content disputes.
- Monitor and report on content quality metrics.
- Identify areas for improvement and suggest solutions.
- Enforce community guidelines and policies.
- Stay up-to-date on policy changes
- Review the videos, images and transcript feed to check if it matches brief.
- Participate in meetings to discuss findings and ongoing recommendations.
- Work with teams to achieve the desired project outcome.
- Ensure date is tagged without any mistakes on the system.
- Maintaining Occupancy and Utilization as per client requirement
