Priya Ranjan

QA Technology Lead with 8+ years of experience in Salesforce Commerce Cloud (SFCC), Quality Engineering, eCommerce, B2C, OMS, API Testing, and Test Automation. Experienced in leading QA teams, defining test strategies, managing enterprise releases, and delivering quality solutions for global retail and fashion brands across multi-country commerce platforms. Strong expertise in SFRA, SiteGenesis, Business Manager, payment integrations, production support, Agile delivery, and high-volume commerce events including Black Friday and Cyber Monday.

Technology Lead – QA at METYIS INDIA PRIVATE LIMITED (2021-04 – Present)

Leading Quality Engineering for enterprise Salesforce Commerce Cloud implementations supporting global retail and fashion brands. Key Responsibilities

• Lead QA strategy, planning, estimation, execution, defect management, and release sign-off.
• Manage and mentor a 10-member QA team, ensuring delivery excellence and quality governance.
• Own end-to-end QA delivery for AWWG brands (Pepe Jeans, Hackett London, Façonnable) across multiple European markets.
• Perform Functional, Regression, Integration, API, UAT, Backend, Production, and End-to-End testing.
• Validate complete customer journeys including catalog, checkout, payments, OMS, shipping, returns, and refunds.
• Support production deployments, defect triage, root cause analysis.
• Collaborate with Product Owners, Developers, Architects, Business Analysts, and client stakeholders in Agile environments.
• Ensure successful releases for Black Friday, Cyber Monday, seasonal campaigns, and major product launches.
• Led QA delivery for enterprise SFCC implementations across multiple countries.
• Improved release quality through effective defect governance and QA processes.
• Successfully managed high-volume production releases with minimal post-production issues.
• Built and mentored a high-performing QA team.

Senior Software Engineer – QA at UNICODE SYSTEMS (2018-04 – 2021-04)

• Executed Functional, Regression, Integration, API, UAT, and End-to-End testing for enterprise applications.
• Developed Selenium automation scripts using Java, TestNG, Maven, and Page Object Model.
• Performed REST API testing using Postman and backend validation.
• Validated complete eCommerce customer journeys, payment flows, and OMS processes.
• Supported production releases, defect analysis, regression cycles, and Agile delivery.

PG Diploma in Software Testing – CDAC Pune (2017)

B.Tech in Computer Science & Engineering – IIMT College of Engg. & Technology (2016)