Priya Rawat

Managed social media platforms for aviation services,ensuring accurate and timely communication with passengers. Created and published content related to flight updates ,travel guidelines, and customer awareness. Handle customer queries, complaints , and feedback on social media, maintaining a professional and service-oriented approach.Coordinated with operations and customer service teams to provide real-time updates.

Social Media Handler - SPICE JET AIRLINES

(2025-01)

• Managed social media platforms for aviation services,ensuring accurate and timely communication with passengers.
• Created and published content related to flight updates ,travel guidelines, and customer awareness.
• Handle customer queries, complaints , and feedback on social media, maintaining a professional and service-oriented approach.Coordinated with operations and customer service teams to provide real-time updates.

Email /Portal Handler - SPICE JET AIRLINES

(2024-01 - 2025-01)

• Resolved customer issues through government grievance portals such as Airsewa, CPGRAMS and INGRAM.
• Handling E-mails (Query/Request/Complaint/Appreciations from Customers
• Proficiency n writing/grammar required so as to write concise and clear response to customers
• Ensure data updationin the excels/google forms etc.
• Customer retention to be a key objective while handling e-mails or portal grievances

Reservation Executive - SPICE JET AIRLINES

(2022-09 - 2023-12)

• Managed flight bookings,cancellations and rescheduling through reservation systems with high accuracy
• Ensured compliance with aviation regulations, fare rules and company policies.
• Managed high volumes efficiently while maintaining service quality and professionalism.
• handle a travel agent help desk (queries and complaint from Travel Partners).
• Experience of outbound process

Certificate course - Aviation ,Hospitality and Tourism Management

Intermediate (2019-01 - 2020-12)

High School (2017-01 - 2018-12)