Priya Tomar

Service Desk Analyst

Talent

INMember since July 29, 2026

Excellent communication and presentation skillsStrong analytical and logical aptitudeLeadershipMotivation and TeamworkAbility to rapidly build relationship and set up trustConfident and determinedAbility to cope up with different situationsAbility to handle bulk workloadAble to act as a multi-taskerACTIVE DIRECTORYCITRIX – XENAPPEXCHANGE MANAGEMENT CONSOLEACTIVE ROLE SERVERAVAYA CONSOLECRS FRONT ENDRSA security consoleOutlook troubleshootingIncident managementRisk managementVulnerability management

Hire this person

Send a job offer directly to this candidate

Excellent communication and presentation skillsStrong analytical and logical aptitudeLeadershipMotivation and TeamworkAbility to rapidly build relationship and set up trust

About

Looking for a promising & challenging career which can sharpen my current skills and Knowledge and, where I can have a good scope for learning and implementing new Technologies.

Experience

Service Desk Analyst - Wipro Technologies - Hyderabad

(2021-06 - 2022-09)

Project: Anthem

Troubleshooting on virtual machines, VPN, Citrix environment.
Worked on issues related to Business applications, Email login issues in mobile devices, RSA troubleshooting, outlook troubleshooting.
Handling system login, Space clean up, Drive mapping Issues.
Worked as Active Team Lead for 10 months as per the project requirement.
Managing the team of 15 associates joined as fresher.
Creating progress reports and daily performance reports through Dashboards.
Guiding the associates about the troubleshooting steps.
Assisting team to complete the assigned work efficiently on time.

Senior Analyst - HCL Technologies - Noida

(2016-08 - 2020-04)

Domain: Global Access Management (GAM). Project: TRAFIGURA

Provisioning/De-provisioning the Users access as per the JOB/ROLE functions templates.
Recertification & Revalidation of user access on different platforms such as Active Directory and other desktop based.
Handling Access issues and incidents.
Creating IT account of the users to bring them On board using multiple tools such as ARS (Active Role Server), Active Directory.
Managing the accesses of the users.
Worked on tools like ACTIVE DIRECTORY, CITRIX – XENAPP(Ver.75,76), EXCHANGE MANAGEMENT CONSOLE, ACTIVE ROLE SERVER, AVAYA CONSOLE, CRS FRONT END and other tools on daily basis performing all important functions like Add, Delete, Update, Password Reset, Global Shared Drive s folder accesses and Inheritance.
Handling escalations over call by taking users system on remote & some time face to face for providing instant and accurate resolution to the customers.
Troubleshooting on Virtual machines and VPN connections for Trafigura Clients.
Troubleshooting on Citrix environment, Including RSA security console And Outlook related issues

Senior Technical Analyst - Wipro - Noida

(2014-04 - 2016-08)

Project: Talk-Talk

Handled the incident management request and IMRs.
Good knowledge of risk management, vulnerability management.
Troubleshooting on Virtual machines and VPN connections for Traf Clients.
Troubleshooting on Citrix environment, Including RSA security console And Outlook related issues

Customer Service Executive - Concentrix - Gurgaon

(2013-08 - 2014-03)