Team Leader - Imperative Business Venture
(2025-10 - 2026-05)
- Supervise, motivate, and guide back-office staff, setting clear objectives and providing coaching.
- Oversee daily tasks,manage workflows, and ensure smooth, accurate completion of administrative duties.
- Track team KPIs, audit workflows, and ensure smooth, accurate completion of administrative duties.
- Identify issues, implement SOPs, automate tasks, and suggest improvement for efficiency.
- Liaise with other department (sales, front office) and management, ensuring information flow.
- Manage data entry, verification, digital/physical archiving, and ensure confidentiality.
- Prepare reports, statistics, and performance metrics for senior management.
- Handle the escalations and resolve complex operational issues.
Team Leader - Rieamen Solution Pvt Ltd
(2022-02 - 2025-10)
- Motivated and empowered team member to built customer satisfaction and loyalty to support retention and growth.
- Coordinated team activities and delegated tasks to ensure efficient completion of projects.
- Delegated daily tasks to team member to optimize group productivity.
- Conducting regular performance reviews to assess individual team members.
- Motivated team member through recognitions programs and performance.
- Reviewed customer service surveys and implemented strategies to improve customer satisfaction ratings.
- Managed conflict resolution within the team to maintain a positive work environment.
SME(Subject Matter Expert) - Exuberent Pvt Ltd
(2019-01 - 2022-02)
- Daily Operation & Escalation Management.
- Training & Knowlwdge Transfer.
- Quality Assurance & Compliance.
- Process Improvement & Reporting.
