Rostering & Relationship Officer - My Life My Way - Gandhinagar, India
(2026-05)
An Australian-based disability and community services organization Rostering and relationship Officer as an offshore team in India. Responsible for managing staff rosters, maintaining strong relationships with clients and support workers, and administrative processes. This position based on excellent communication skills, strong organizational ability, and the flexibility to work in alignment with Australian business hours.
- Coordinate and manage day-to-day staff rostering for At-Home support services in Australia.
- Match and roster staff to clients in line with agreed service schedules and client needs.
- Ensure rostering processes comply with organizational policies and procedures.
- Allocate and manage resources to meet operational requirements.
- Promote workforce efficiency and ensure continuity of care.
- Build and maintain strong relationships with clients, coordinators, support workers, and stakeholders.
- Respond to incoming calls and emails in a professional and timely manner.
- Resolve rostering or service delivery issues efficiently.
- Maintain accurate records and provide administrative support.
- Prepare and maintain client service agreements in line with organizational and compliance requirements.
- Assist in formatting and updating policies and procedures.
- Perform general administrative and clerical tasks, including documentation, data entry, and record management.
- Coordinate and arrange group interviews.
- Support onboarding processes for new employees.
- Ensure all compliance requirements are completed during onboarding and maintained regularly (e.g., documentation, checks, records).
- Perform general HR administrative tasks as required.
- Maintain employee records and HR documentation in line with company policies.
- Support day-to-day office administration activities as required.
Relationship Officer - Mashreq Global Services - Bangalore, India
(2021-03 - 2021-09)
- Manages selling of various products to targets customers segments in a professional manner.
- Make telephone calls to prospects.
- Ensure Optimal utilization of all sales tools and resources.
- Documents and maintains all records of sales activities and provide updates as per requirement.
- Ensures assigned sales targets and budgets are met.
- Manages various documents for all sales sources efficiently.
- Participates in all departmental meetings and products trainings.
- Monitors all customers quires and ensure timely response to all issues.
- Ensure timely processing of all initiated customer transactions.
- Maintains and Updates knowledge on all Mashreq products and services.
- Maintain knowledge on all competitor products and services and analyses all advantages and disadvantages for various products.
Telemarketing Executive - First Gulf Bank - Dubai
(2015-02 - 2016-09)
- Manages selling of various products to targets customers segments in a professional manner.
- Make telephone calls to prospects
- Keep accurate and detailed records of calls made and results achieved
- Achieve budgeted campaign DMC rate and specified targets
- Understand and manage personal performance on a daily basis
- Attend campaign and briefings to understand the needs of the customers.
- sell balance transfer quick cash and some more credit card benefits and insurance as well.
- Participates in all departmental meetings and products training.
