Priyanka Goyal

Deal Desk and Contract Lifecycle Management (CLM) professional with 15+ years of experience in commercial contract operations, contract governance, and Order-to-Cash across IT Services, Healthcare, and Telecom sectors. Hands-on expertise in enterprise deal review workflows, obligation tracking, MSA and SOW administration, vendor contract management, and revenue booking accuracy using IBM Valuequix, IBM Contracts Manager, and Salesforce SFDC across Fortune 500 global client engagements. Proven record of zero revenue leakage, zero audit observations, and 20-30% improvement in contract processing efficiency through CLM automation and SOP-driven workflow standardisation.

Experienced people manager with direct leadership of 13 associates and a key transition management role across 40+ FTE operations.

Manager — Deal Desk and Contract Management at Tata Consultancy Services (TCS) (2023-02 – 2025-12)

Managed formal Deal Desk review for 16-30 enterprise contracts per month spanning new customer MSAs, SOWs, amendments, renewals, and cancellations. Served as the commercial accuracy checkpoint between Sales and Revenue teams. Managed end-to-end contract lifecycle across IBM Valuequix, IBM Contracts Manager, and Salesforce CLM.

Maintained SOX-compliant contract documentation and obligation tracking across all active engagements. Collaborated with Sales, Legal, Finance, and Revenue teams across 3+ global regions. Mentored junior analysts on contract lifecycle standards, obligation monitoring, validation protocols, and SOX compliance.

• Managed formal Deal Desk review for 16-30 enterprise contracts per month — spanning new customer MSAs, SOWs, amendments, renewals, and cancellations — overseeing a deal pipeline averaging $5M USD monthly deal value across global US sales regions.
• Served as the commercial accuracy checkpoint between Sales and Revenue teams — reviewing pricing constructs, MSA and SOW terms, and contract structures before deal approval, identifying commercial risks and discrepancies, and routing to Legal and Finance for resolution — maintaining zero revenue leakage across the full pipeline.
• Managed end-to-end contract lifecycle across IBM Valuequix, IBM Contracts Manager, and Salesforce CLM — covering contract creation, obligation tracking, vendor contract monitoring, amendment management, and renewal workflows — maintaining 100% audit-ready contract repository at all times.
• Maintained SOX-compliant contract documentation and obligation tracking across all active engagements — achieving zero audit observations across all internal and external review cycles.
• Reduced contract review turnaround time by 25% through development of standardised validation workflows, category-specific checklists, and SOP documentation.
• Collaborated with Sales, Legal, Finance, and Revenue teams across 3+ global regions to resolve contract queries, validate revenue booking readiness, and maintain SLA performance.
• Mentored junior analysts on contract lifecycle standards, obligation monitoring, validation protocols, and SOX compliance — improving team self-sufficiency and reducing escalation volumes.

Manager — Contract Management and Pricing Operations at Genpact (2019-11 – 2023-02)

Managed full vendor contract and CLM lifecycle for a Fortune 500 US Healthcare supply chain including MSA and SOW administration, pricing compliance, obligation tracking, vendor contract governance, and commercial risk identification. Served as Subject Matter Expert on CLM automation initiative (CORA). Led change management and transition of a 40+ FTE contract and pricing operations function. Ensured SOX compliance and audit readiness across all review cycles.

• Managed full vendor contract and CLM lifecycle for a Fortune 500 US Healthcare supply chain — including MSA and SOW administration, pricing compliance, obligation tracking, vendor contract governance, and commercial risk identification — ensuring zero contract compliance failures across a high-volume procurement operation.
• Served as Subject Matter Expert on CLM automation initiative (CORA) — led requirements mapping, UAT coordination, and SOP development for automated contract intake, obligation extraction, and workflow routing — reducing manual contract processing effort by 20-30%.
• Led change management and transition of a 40+ FTE contract and pricing operations function — directly managing 13 associates — including knowledge transfer, stakeholder engagement, governance reviews, and operational stabilisation.
• Ensured SOX compliance and audit readiness across all review cycles — achieving zero audit findings throughout the engagement.
• Recognised twice by Genpact leadership and twice by the Fortune 500 client for operational excellence and CLM automation transformation delivery.

Assistant Manager — Order-to-Cash and Accounts Receivable at Bharti Airtel (2012-09 – 2018-01)

• Managed a INR 10-50 Cr/month billing portfolio for carrier and enterprise accounts — overseeing invoice generation, billing accuracy, collections management, and cash application across a high-volume O2C operation.
• Reviewed carrier MSAs and commercial agreements to validate pricing constructs, billing accuracy, and contract obligation compliance — achieving a 20% reduction in billing error rate through systematic validation controls.
• Managed dispute resolution, credit notes, refunds, and chargeback processes — maintaining strong revenue assurance controls and regulatory compliance throughout.
• Prepared MIS reports and supported collections governance across the AR portfolio.

Deputy Manager — Accounts Receivable and Order-to-Cash at Reliance Communications (2008-09 – 2012-06)

Managed billing and AR operations for major enterprise accounts. Prepared weekly MIS reporting and supported collections governance.

• Managed billing and AR operations for major enterprise accounts including Deutsche Bank, HSBC, SBI, and Maersk India — covering CDR validation, rate plan compliance, reconciliations, and revenue assurance.
• Prepared weekly MIS reporting and supported collections governance — maintaining accuracy and on-time reporting across the AR portfolio.

PGDBM in Finance and Marketing – Jaipuria Institute of Management, Lucknow

B.Com in Accounting and Finance – Kurukshetra University