Team Lead (O2C – Order management) - Capgemini India - Bangalore
(2022-03 - 2024-05)
- Managed a team of 15 people for handle dispute management for 4 Countries (Malaysia, Singapore, New Zealand, and Fiji).
- Directed and assigned tasks to team members, ensuring the accomplishment of crucial productivity targets.
- Established efficient workflow process, monitored daily productivity, and implemented modifications to improve overall effectiveness of personnel and activities.
- Oversaw project transition and mentored and guided employees ensuring all were trained in product knowledge and capable of performing assigned duties.
- Workload management and delegating the dispute cases evenly among the team to expedite the resolution turnaround time.
- Ensure quick resolution of escalation within stipulated timelines.
- Effective communicator with leaders and team members and regularly briefed client team on project statuses and results.
- Generating executive summaries and production reports and circulating to the management.
- Recognized for exceptional project management abilities - awarded an EXTRA MILE appreciation certificate for playing a key role in the successful completion of a high-priority transition project.
Senior Analyst (O2C - Order management) - IBM India Pvt Ltd - Bangalore
(2021-07 - 2022-02)
- Responsible for Return order processing of IKEA (UK & Netherlands).
- Responsible for team of 7 people as a SME and provided guidance and support for day-to-day activities.
- Creation of credit note and credit memo for the exchange and cancelation of Sales orders.
- Identification and resolving errors during production of sales orders.
- Reporting and MIS for return orders.
Junior officer - JSW STEEL LTD - Bellary
(2013-05 - 2019-05)
- Managing the orders provided by CAM and planning the same according to the business plan and capacity.
- Planning of input material For CRM e.g. Order booking for HR Coils and Control over the orders flow and input materials in time.
- Mother coil design in APO by minimizing Scrap/Arisal for suit the caster requirement.
- Responsibility for the Order processing from initial point of contact through priority negotiations and execution for the Customer Service.
- Interact and negotiate with suppliers for on time deliveries of Incoming materials.
- Identifying old age and unwanted stock and making liquidation orders in ECC for the same.
- Overall planning and scheduling aimed to meet delivery schedules.
- Ensuring appropriate stocks and schedules are maintained for each customer as per requirement.
- Maintaining minimum level of inventory and maximum utilization of all facilities & downstream lines.
- Fluency in utilization of ERP (SAP, Steel Process Tracking System & Manufacturing execution system) application for the material scheduling & order tracking.
- Work closely with sales team, logistics and shop floor to ensure OTIF and timely dispatches of finished goods.
