Servicenow Developer
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ServiceNow ITSM Developer with 8 months of experience in Designing, Developing and implementing solutions on the
ServiceNow. Hands-on experience across core ITSM modules including Incident, Problem, Change and Service Catalog.
Strong expertise in ServiceNow platform development, customization, and process automation with Flow Designer.
Configured role-based access control using ACLs to secure application data and Catalog items. Implemented SLA definitions and monitored breach notifications for critical incidents. Designed outbound REST integrations to create development tickets in Jira from ServiceNow incidents. Also experienced in frontend web development and database querying with SQL.
ValueDx, ServiceNow Developer
01/2026 – Present
Project: Service Catalog & Workflow Implementation
Catalog solutions for a corporate IT (Enterprise IT Services) environment to streamline employee service requests such as access provisioning, hardware/software requests, and internal approvals. Delivered incremental enhancements and automation to improve request lifecycle efficiency, reduce manual intervention, and ensure compliance through structured workflows, scoped application design, and standardized service delivery — aligned with platform stability and continuous improvement objectives.
Masters of Computer Application (MCA)
2025
Specialist – Data Foundations
(CMDB and CSDM) (CIS-DF (CMDB and CSDM))
