Priyanka Kalgutkar

Highly competent professional offering over 8 years of experience in end-to-end Order Management and Supply Chain operations, specializing in the Order-to-Cash cycle. Proven expertise in utilizing SAP ERP and Oracle for complex quoting, order processing, contract setup, and critical logistics coordination. Adept at driving process efficiency (EDI and Manual order processing), maintaining strict service levels, and ensuring customer satisfaction through proactive communication and issue resolution.

Seeking a challenging role to leverage process optimization and cross-functional coordination (Planning, Logistics, Warehouse, Finance) to contribute to organizational success.

Senior Analyst - Accenture - Bangalore

(2023-09)

• Businesses need to track outstanding invoices and payment terms to identify potential issues early on. Managed a portfolio of over 200+ accounts, monitoring overdue balances, initiating collection actions, and notifying clients regarding credit balances and account profiles.
• Proficient in using collection software, Citrix to track account information, manage collections, and generate actionable reports.
• Implemented clear and consistent communication protocols, sending regular payment reminders (via email, phone, or letters) to prevent overdue payments If payments are overdue, businesses may send dunning letters
• Managed Accounts Receivable and Collections processes, tracking outstanding invoices and payment terms to proactively identify potential risks. Offering flexible payment plans can help customers who are facing financial difficulties. Prepared and maintained comprehensive reports on account statuses, collection activities, query resolutions, and recovery metrics for management review.
• Prepared and maintained comprehensive reports on account statuses, collection activities, query resolutions, and recovery metrics for management, collaborated with cross-functional teams, including finance and legal departments, to streamline collection. processes and address escalated issues efficiently

Senior Associate - Thermo Fisher Scientific - Bangalore

(2022-07 - 2023-01)

• Managed the full cycle of direct and indirect purchases, including arranging quotes, placing orders, and ensuring follow-up on deliverables.
• Applied hands-on experience with Oracle ERP tools for efficient order processing and management.
• Negotiated pricing and delivery terms, conducting evaluation and securing necessary approvals as per internal company processes
• Ensured timely receipt and delivery by coordinating closely with Planning, Logistics, and Warehouse teams

Senior Associate - TE Connectivity - Bangalore

(2020-04 - 2022-05)

• Delivered extraordinary customer experience while managing high-volume transactional tasks and client email correspondence.
• Generated and updated quotations in SAP for manual and supply win RFQs, accurately identifying the right sold-to party and TE part number.
• Managed the full order entry process in SAP, updating details like price, lead time, and dock dates, and sending prompt customer acknowledgements.
• Maintained quality control by applying and resolving various system blocks on line items and coordinating with Planning, Pricing, and Logistics functions.
• Received recognition for driving workplace engagement, productivity, and quality

Process Developer - Genpact - Bangalore

(2019-07 - 2020-03)

• Processed orders received via EDI and Manual entry, achieving 100% volume pickup from the first day of production.
• Streamlined delivery logistics by scheduling appointments with the warehouse and transportation teams to ensure on-time delivery.
• Partnered with the Revenue team to release credit hold blocks on orders and resolved delivery blocks, significantly improving the order-to-cash cycle.
• Improved customer communication by sending daily cut reports and ensuring timely updates on changes made to orders.
• Increased efficiency by merging multiple orders for the same location and customer.

Analyst - HCL - Bangalore

(2018-04 - 2019-03)

• Analyzed, validated, and quoted customer install base information, then set up corresponding renewal service contracts in Oracle.
• Ensured accurate quotes and contracts by adhering to quoting and renewal policies and conducting peer reviews.
• Coordinated with cross-functional business partners (Salesrep, Sales Manager, Order Management, Finance) to ensure accurate contract booking and setup.
• Maintained high quality standards for setting up IB contracts in Oracle to match the booked order specifications.

Senior Executive - Infosys - Bangalore

(2016-05 - 2018-04)

• Managed pre-order booking issues through effective communication with clients and customers.
• Developed and tracked daily metrics to calculate Turn Around Times (TAT) and prepared daily/weekly client reports for management review.
• Mentored new agents by conducting team huddles, clarifying process doubts, updating on new scenarios, and auditing orders.
• Received multiple awards for customer orientation and presentation skills

Bachelor of Computer Application - BCA - Karnataka University, Dharwad (2015)