ITS- Support (Intern) - Healthcare Informatics PVT LTD
(2026-01 - 2026-03)
- Managed end-to-end provider credentialing and re-credentialing and payer requirements.
- Performed primary source verification for licenses, certifications, DEA, NPI, education, and work history.
- Coordinated payer enrollment for Medicare, Medicaid, and commercial insurance plans.
- Provided client support via phone, email, live chat, and remote desktop sessions to resolve credentialing and system issues.
- Tracked credential expirations, renewals, and application status to prevent enrollment delays.
- Collaborated with internal teams (IT, billing, operations) to improve credentialing processes and user experience.
- Supported form digitization initiatives, converting paper-based credentialing and enrolment forms into structured digital formats.
- Performed data mapping to ensure accurate alignment between forms, internal systems, and payer requirements.
- Assisted with payer integrations, validating data flow between credentialing software and payer portals/systems.
Senior Process Associate - Healthcare Informatics PVT LTD
(2024-10 - 2025-12)
- Conduct end-to-end training for new hires on US dental eligibility and benefits verification processes.
- Train associates on verifying coverage details such as deductibles, co-pay, co-insurance, waiting periods, annual maximums, limitations, and exclusions.
- Provide hands-on training for payer portals and IVR/call-based verification methods.
- Perform quality audits and share feedback to improve accuracy and reduce rework.
- Act as Subject Matter Expert (SME) for dental eligibility-related escalations.
- Ensure adherence to HIPAA and client-specific compliance standards.
- Support process transitions and updates for new payers or policy changes.
- Audited dental eligibility verification records for accuracy and payer compliance.
- Performed call and system audits to validate agent documentation.
- Identified error trends and prepared audit reports with corrective action recommendations.
- Ensured strict compliance with HIPAA and PHI handling guidelines.
Senior Process Associate - ISpace Software Solutions
(2021-12 - 2023-10)
- Review patient information to determine eligibility for health care services and benefits.
- Maintaining accurate and up-to-date patient records and eligibility information.
- Contacting insurance companies to verify patient eligibility for health care services and benefits.
- Staying current on Dental care eligibility requirements and regulations, and ensuring compliance with all applicable standards.
- Identifying and resolving issues related to patient eligibility, developing and implementing policies and procedures to ensure compliance with regulatory requirements and company standards.
- Managing and mentoring team members to improve performance, build skills, and achieve operational objectives.
- Identifying opportunities to automate or streamline processes, and working with IT and other teams to implement changes.
- Utilized dental software such as Dentrix, or Open Dental to manage patient records, treatment plans, and insurance claims.
- Trained and mentored junior associates on best practices in dental care processes, including patient records management, appointment scheduling, and insurance billing.
HR Intern - ACG Inspection Systems PVT.LTD.
(2021-08 - 2021-10)
- Use social media & job boards to search for and connect with potential candidates.
- Responsible for screening & sourcing the profiles for requirements across the Globe
- Ensuring a good candidate experience should be of high importance.
- Identify possible ways of approaching passive candidates.
Senior Travel Advisor - Teletext India Pvt Ltd - Hyderabad
(2019-04 - 2020-03)
- International voice processing, inbound calls.
- People who are interested to book the holiday, have to give suggestions for good locations and book the holiday
Visa Agent - Migration Ideas - Hyderabad
(2018-05 - 2019-01)
- Out bonding to the people who are interested to Migrate other countries.
- Contacting people via email or phone.
- Schedule conferences and explain the visa process.
- Collect documents and send them to visa officers.
Lead Generation Specialist - Gandikota Business School - Hyderabad
(2015-04 - 2017-09)
Lead Generation Specialist has three primary responsibilities:
- Identifying new leads
- Pitching education courses & services
- Maintaining fruitful relationships with existing Student
- Through social media search, postings and references identified new leads.
- Maintaining the database and adding new contacts on regular basis Contacting potential people via email or phone to establish rapport and set up meetings
- Made 100-150 calls per day.
