ServiceNow Senior Business Analyst - Cognizant - Mumbai
(2025-06)
- Partner with Product Owners and business stakeholders from global pharmaceutical organization to elicit, analyse, and document business requirements, translating them into well-defined user stories with clear acceptance criteria.
- Manage and prioritize the product backlog in alignment with business goals, stakeholder expectations, and sprint objectives.
- Conduct impact analysis on existing business processes and recommend optimized ServiceNow HRSD solutions
- Prepare functional design document
- Deliver sprint demos to the stakeholders
- Document test scripts and perform end-to-end validation of business requirements.
- Led User Acceptance Testing (UAT), track and manage defects, collaborate with development teams for timely resolution, and obtain stakeholder sign-off before production deployment.
Functional Consultant - CloudRock Partners - Mumbai
(2024-01 - 2025-06)
Worked for the COE team to build the capabilities of the ServiceNow HRSD for a UK based trading company.
- Conducted process workshops and requirement discussions
- Translated business requirements into functional specifications and user stories
- Facilitated scrum ceremonies and sprint activities
- Facilitated UAT
ServiceNow Business Analyst - Globant - Pune
(2020-12 - 2024-01)
Worked with a Big 4 client to implement enterprise solutions for their different MFs. Involved in implemented HRSD solutions including employee workflows, enterprise onboarding, and Employee Center Pro to improve HR operations.
- Conducted requirements elicitation using techniques like JAD sessions, interviews, workshops, prototyping etc. with business stakeholders
- Published Business Requirement Documents and getting sign off from the business stakeholders
- Translated requirements into ServiceNow user stories
- Created and managed BRDs and product backlog
- Coordinated with development and QA teams for solution delivery
- Facilitated Agile ceremonies and sprint activities
- Managed defect tracking and change requests
- Led UAT sessions and stakeholder sign-offs
- Created user manuals and conducted trainings
- Worked extensively on HRSD modules
- Participated in CAB meetings and change management processes
- Facilitating a brainstorming session to discuss requirements with the Development and QA team
- Participating and facilitating scrum ceremonies like daily stand-up, sprint planning, sprint review, and sprint retrospective
- Supported studio activities for Globant
- Have written articles and published them on public domains
Business Analyst - Mphasis Ltd - Mumbai
(2018-07 - 2020-12)
- Gathered and documented business requirements using structured techniques
- Created BRDs and user stories in Jira
- Acted as liaison between client and development teams
- Developed prototypes/wireframes for requirement validation
- Performed functional testing and UAT support
Assoc. Software Engineer - Mphasis Ltd - Mumbai
(2014-09 - 2018-06)
Worked in production support environment for insurance client
- Managed incident tickets and SLA-based resolutions
- Used SQL Server for data analysis and issue resolution
- Coordinated with development team for defect fixes
- Assisted in UAT and documentation (KT, KEDB)
- Created reports and dashboards for project tracking
