Priyanka S

ServiceNow Developer with 2+ years delivering ITIL-aligned ITSM implementations, Service Catalog automation, and AI-driven solutions. Worked as an independent client-facing developer in one of the enterprise engagements owning full lifecycle from understanding requirements and CAB presentations to production deployment. Hands-on with NASK, RAG pipelines, Virtual Agent and Microsoft Teams bot integration (self-initiated). Certified CSA, CAD, CIS-HRSD and CIS-DF.

ServiceNow Developer at KANINI Software Solutions (2024-01 – Present)

Independently managed requirement gathering and status updates. Familiar with SDLC and Agile methodology in ServiceNow; actively worked on user stories.

• Implemented 25+ Change Requests (5 CAB-reviewed Normal Changes, 20+ Standard Changes) managing full lifecycle from documentation to production.
• Built 40+ catalog items, 5 Order Guides, and 10+ custom Flows reducing manual request processing overhead.
• Self-initiated Microsoft Teams ServiceNow bot enabling users to request catalogs and access portal via Teams instead of logging into ServiceNow.
• Developing NASK + RAG-based Project Discovery Bot to flag duplicate initiatives.

ServiceNow Intern at KANINI Software Solutions (2023-02 – 2023-12)

Contributed to enterprise ITSM and Service Catalog implementations; debugged Business Rules and Client Scripts improving system reliability.

• Supported data migration between instances using Transform Maps and XML import/export, ensuring seamless data transfer across environments.

B.E in Computer science & Engineering – COIMBATORE INSTITUTE OF TECHNOLOGY - AN AFFILIATION TO ANNA UNIVERSITY (2019 – 2023)