Priyanka Salve

Results-driven Cloud and Linux Engineer with 4.5 years of hands-on experience in Linux system administration and cloud infrastructure support. RHCSA and RHCE professional with strong expertise in AWS services, cloud architecture fundamentals, containerization, automation, and DevOps tools. Proven experience in managing production servers, troubleshooting complex infrastructure issues, and supporting enterprise clients.

Currently focused on advanced AWS and DevOps technologies to transition into Cloud/DevOps Engineering roles. Highly motivated to re-enter the IT industry after a planned maternity break, bringing updated technical skills and strong operational expertise.

Technical Support Engineer - Leapswitch Networks Pvt. Ltd. - Pune

(2021-05 - 2023-03)

• Managed and administered Linux-based cloud servers in production environment.
• Handled 20-30+ client support tickets daily via WHMCS, ensuring SLA-based resolution.
• Monitored server health, uptime and performance using Zabbix.
• Proactively identified and resolved high CPU usage, memory, storage issues and server downtime.
• Performed resource scaling (CPU, RAM, Storage) based on workload and client requirements using CloudJiffy panel.
• Deployed, configured and provisioned cloud servers in real-time.
• Troubleshot website errors, application crashes, and server-level issues.
• Ensured high availability and minimized downtime across multiple hosted environments.
• Performed routine health checks and daily downtime analysis.
• Provided L1/L2 technical support via live chat and support ticket system for hosting and cloud-related issues.
• Reduced downtime through proactive monitoring.
• Successfully handled multiple enterprise client infrastructures.
• Improved ticket resolution efficiency.

Linux System Administrator - Cloudean Infotech - Nashik

(2019-01 - 2021-05)

• Installation and configuration of Linux using NFS, FTP and HTTP.
• Installing and configuring, maintenance, software deployment, security updates and patches of Red Hat Enterprises Linux and Ubuntu servers.
• Installation, configuration, maintenance of database servers like MySQL, MongoDB and PostgreSQL with replication setup.
• Installation, configuration and maintenance of LDAP, FTP/SFTP servers on the Linux platform.
• Able to monitor backups and domain pointing.
• Handling file system management and related problem.
• Management of web application including monitoring, troubleshooting and optimizing the applications and the web servers.
• Managing Intranet Web server with APACHE, multiple-site management with name-based Virtual Hosting and access control with HTTP authentication.
• Implemented Samba Server for connectivity between Windows and Linux systems, sharing directories printers and managing Samba shares.
• NFS Servers for sharing directories in the Linux Environment.
• Implementing and managing Quota on File Systems for Users and Groups.
• Scheduling jobs using the crontab utility for Users.
• User management, file permissions, ACL configuration.
• Managing User and Group administration and their Policies.
• LVM configuration and disk management.
• Deployment and maintenance of cPanel, Plesk, DirectAdmin, LAMP stack Linux cloud servers.
• Maintaining and monitoring daily routine checkup of servers and web application systems or security logs with Syslog.
• Order processing and billing management via WHMCS Billing system.
• Handling support tickets and resolving production issues.
• Maintained high server uptime.
• Reduced recurring issues through root cause analysis.
• Managed multiple production servers efficiently.

Bachelor of Engineering - Computer Engineering - MVPS's Karmaveer Adv.

Baburao Ganpatrao Thakare

College of Engineering (KBTCOE) (2018)

Diploma - Computer Engineering - Nashik Institute of Technology (NIT'S) Late Annasaheb Patil Polytechnic (2015)

Higher Secondary Certificate Examination - Central Railway School & Junior College, Kalyan (2012)

Secondary School Examination - Central Railway School & Junior College, Kalyan (2010)