Priyanka Sharma

Customer Support & Administration professional with 10+ years of experience in managing customer support operations, client relationships and administrative functions. Proven ability to lead support teams, handle escalations, prepare reports, maintain documentation and deliver excellent customer service with a focus on efficiency and client satisfaction.

MANAGER – CUSTOMER SUPPORT INCHARGE - Vashisth Calibration Pvt. Ltd. - Faridabad

(2016-04)

• Manage end-to-end customer support operations, ensuring timely and effective resolution of customer queries and issues.
• Handle client communication, service requests, quotations, escalations and complaint resolution.
• Prepare and maintain reports including MIS, performance reports and operational reports.
• Coordinate with internal teams to ensure smooth workflow and customer satisfaction.
• Lead, train and motivate the support team to achieve targets and maintain high service standards.
• Maintain accurate documentation and records of customer interactions and transactions.
• Build strong relationships with clients and ensure long-term retention.
• Identify areas for improvement and implement process enhancements to improve efficiency.

ADMINISTRATION TRAINEE - G. D. Goenka Public School - Sikri

(2014-01 - 2016-06)

• Uploaded academic content and maintained student and teacher accounts.
• Managed permissions, worksheets and academic data.
• Assisted in preparing monthly reports and maintaining documentation.
• Supported administrative team in daily operations and tasks.

Bachelor of Computer Applications - Computer Applications

Post Graduate Diploma in Computer Application - Computer Application

Senior Secondary