Delivery Operations Senior Analyst - Accenture Technologies - Bengaluru, India
(2026-03 - 2026-06)
- Standards & Compliance Oversight: Verified the adequacy of operating procedures against industry standards such as ISO 27001 and ISO 20000, ensuring that internal controls for data security and computer operations aligned with Accenture's global policies.
- Validation client data protection requirements against contractual obligations, ensuring 100% compliance with agreed SLAs.
- Learned and improved the AI learning and methodologies based on the extensive availability of internally developed AI courses.
Senior Auditor-Risk and Compliance - Cisco Systems Inc. (via Experis IT Pvt. Ltd.) - Bengaluru, India
(2023-09 - 2026-03)
- Drove global BIA, BCP, and Business Continuity Exercise (BCE) completion across 40+ Cisco business units within the Global Business Resiliency function, achieving 99% on-time delivery.
- Coordinated ISO 22301 BCMS internal and external audits, ensuring zero non-conformities and full regulatory compliance for consecutive three annual external audits.
- Analyzed compliance data and generated executive dashboards using Excel, ServiceNow, Tableau and Power BI to support leadership decision-making.
- Managed stakeholder communications across global business units, ensuring timely updates to senior leadership on BCP/BIA cycle progress and audit outcomes.
WPB Risk & Control Officer - HSBC EDPI - Bengaluru, India
(2023-06 - 2023-08)
- Regional Risk Governance: Led the identification and mitigation of operational risks for the Australia WPB region by executing Risk and Control Assessments (RCAs) within Helios.
- Monitored regional Key Risk Indicators (KRIs) to ensure business activities remained within the defined risk appetite.
Assistant Manager – Enterprise Risk Management - Wipro Ltd. - Bengaluru, India
(2020-04 - 2023-05)
- Led end-to-end Business Impact Analysis (BIAs) and risk assessments for critical operations, identifying potential exposure and implementing targeted mitigation controls that achieved full ISO 22301 compliance ahead of the regulatory deadline.
- Designed and delivered an annual BC awareness and tabletop exercise programme for a total of 6 BFSI clients across three geographies.
- Managed governance structure and SOP setup for operations across 6 client accounts, driving enterprise-wide risk visibility.
- Coordinated with Big 4 external auditors for SSAE 18 SOC 1, ISO 27001, and ISO 22301 certification audits.
- Published periodic risk dashboards and updates to org leadership across 6 operational accounts.
- Conducted internal audits against MSA, SOW, and ISO standards, supported delivery teams in risk mitigation and closure.
Team Lead – Operations - Wipro Ltd. (Client: Uber Technologies, Inc.) - Bengaluru, India
(2018-10 - 2020-03)
- Led and managed a team of 25 direct reportees in Freight Operations, consistently delivering against defined SLAs.
- Conducted 1:1 performance reviews and drove team development through structured performance management.
Associate – Operations - Wipro Ltd. (Client: Uber Technologies, Inc.) - Bengaluru, India
(2017-03 - 2018-09)
- Contributed to ML-assisted operations and Freight/Logistics workflows for Uber's internal operations.
Executive I - Shriram City Union Finance Ltd. - Jodhpur, India
(2014-09 - 2015-03)
- Review and processing two-wheeler and personal loan disbursements; performed KYC document verification and customer tele-verification.
