Manager Operations I E-Commerce
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Seasoned Operations Manager and talented leader with 13 years of experience applying exceptional planning and problem-solving abilities toward enhancing business plans and day-to-day activities. Results-driven and resilient in developing teams while improving processes and increasing productivity. Bringing solid understanding of industry trends, excellent communication skills, talent for spotting areas in need of improvement and implementing changes with strategic approach.
Managed day-to-day operations of an 80-member Client Service Team, aligning with executive management goals.
Developed new business opportunities and revenue growth by networking with clients and understanding their needs.
Oversaw four departments with 80 employees, ensuring seamless collaboration and high performance.
Gathered and organized Products & Company Information for display on the IndiaMART Portal, improving user experience.
Strategically worked on SEO to enhance client visibility and engagement.
Managed Category Management, Products Mapping, Content uploading, and Image work, improving listing quality.
Conducted training sessions on call quality, enhancing client satisfaction and team performance.
Completed MBA from SRM University in Finance & Marketing.
