Priyanka Taddi

Results-driven Senior Associate with over 4 years of experience in travel operations and customer service within the aviation and BPO industry. Skilled in Global Distribution Systems (GDS) including Amadeus and Sabre, airline ticketing, refund processing, and PNR servicing. Proven ability to handle voluntary and involuntary refunds, analyze fare rules, and resolve customer queries efficiently while maintaining SLA compliance and quality standards.

Sr. Assoc-Airline Acct (Level-2): Settlement & Refund - Sutherland - Chennai

(2026-04)

• Handled settlement and refund processing activities with accuracy and adherence to process guidelines.
• Reviewed refund requests, verified transaction details, and processed settlements within SLA timelines.
• Analyzed payment discrepancies and transaction records to ensure accurate resolution.
• Maintained documentation and records for settlement and refund transactions.

Travel Consultant - 2 - WNS Global Services

(2022-06 - 2026-02)

• Worked on Amadeus and Sabre GDS systems for airline ticketing and refund processing.
• Handled voluntary and involuntary airline ticket refunds according to airline fare rules and policies.
• Managed PNR servicing, ticket reissues, and fare rule validation with high accuracy.
• Processed refund requests within SLA timelines while maintaining quality standards.
• Coordinated with internal teams and airlines to resolve complex refund and ticketing issues.
• Maintained accurate documentation and transaction records in accordance with airline and company policies.
• Achieved high productivity and quality scores while meeting operational KPIs.
• Delivered effective customer support and issue resolution, improving customer satisfaction.

Bachelor of Science - Computer Science (2018 - 2021)