Back office Executive - Puri Crawford Insurance
(2025-06)
- Handle day-to-day back office operations related to insurance claims and surveys.
- Coordinate with surveyors to ensure timely submission of reports and documentation.
- Enter claim details and survey data accurately into internal systems.
- Prepare and verify insurance documents, reports, and client communications.
- Maintain records and ensure proper filing of claim-related documentation.
- Communicate with insurance companies, clients, and internal teams as needed for case follow-up.
- Track the status of ongoing claims and surveys and update internal trackers.
- Support audit and compliance requirements by maintaining accurate documentation.
- Escalate pending issues or delays to supervisors in a timely manner.
Claim Specialist - Teleperformance
(2024-02 - 2025-04)
A global leader in outsourcing customer experience, providing customer care and technology-driven solutions.
- Claim settlement of property damages and cleaning costs for Airbnb.
- Outbound calling to connect with users and gathering all necessary information about the incident.
- Making payment and denial decisions based on critical thinking after collecting evidence.
Sr. Associate - Access Healthcare
(2019-01 - 2024-02)
- Extensive experience in medical billing, data processing, and claims submission
- In-depth knowledge of co-pay, co-insurance deductible, and out-of-pocket expenses
- Managed healthcare provider data for the U.S. healthcare industry
- Handled priority requests and escalations
- Conducted daily audits of errors
- Responded to business emails within stipulated SLAs
- Managed inventory and support team
Associate - MediServe Solutions
(2018-06 - 2018-12)
Healthcare services providing credentialing services
- Involved in U.S. healthcare process: Provider credentialing
- Verified details of doctors
- Company was acquired by AccessHealthcare
Customer Service Executive - Kairali Ayurvedic Treatment Centre
(2019-01 - 2024-02)
An Ayurvedic treatment and wellness center
- Managed over 50 customer interactions per day with detailed, personalized service
- Memorized products and services to address customer queries efficiently
- Entered source data into customer service software
- Trained 3 new employees in customer service practices
Customer Service Executive - Tata Tele Service Limited
(2014-05 - 2019-09)
- Possessed excellent product knowledge to improve customer support
- Maintained a pleasant working environment for the team
- Oversaw customer service processes
- Resolved customer complaints effectively
