Priyanshi

I am a seasoned professional with a strong foundation in operations, and data administration. Over the years, I've honed my skills in meticulously managing critical data, overseeing project timelines, and utilizing various technology tools to optimize processes. My experience includes fostering strong client relationships, providing exceptional service, and facilitating seamless communication.

Whether it's managing e-commerce operations, or streamlining financial processes, I thrive in dynamic environments. My commitment to continuous learning and adapting to industry trends has been instrumental in contributing to the growth and success of the organizations I've been a part of. I am passionate about delivering results, solving complex problems, and making data-driven decisions to drive business success.

I look forward to leveraging my diverse skill set to tackle new challenges and contribute to the success of future endeavors.

Client Support & Operations Specialist at Orah (2025-01 – 2025-08)

• Managed end-to-end client onboarding for schools, including account configuration and staff enablement, ensuring smooth adoption of the student safety platform.
• Delivered responsive, empathetic multi-channel support (Intercom, email, chat, calls) to resolve complex technical and operational school queries.
• Collaborated with the Backend Development team via Monday.com to log, track, and resolve technical issues efficiently.
• Captured and analyzed customer feedback, transforming insights into actionable product and customer success strategies.
• Used Claude AI to draft support documentation, generate scripts for onboarding workflows, and streamline data collection tasks.

Business Operations & Financial Coordinator at FPC Global (2023-11 – 2025-01)

• Led implementation and maintenance of Deltek Vantagepoint, significantly enhancing project management and financial tracking capabilities.
• Single-handedly managed Accounts Payable (AP) invoices for subcontractors, ensuring timely and accurate payment processing.
• Coordinated budget accuracy and financial planning with the Finance team; managed employee expense reports, travel payments, and audit payments.
• Spearheaded new employee onboarding in collaboration with HR and IT for seamless company integration.
• Leveraged Zoho CRM to manage client records, track communications, and maintain data integrity across projects.

Executive Assistant & Financial Operations Support at ClientFlowX (2023-06 – 2023-12)

• Maintained accurate financial records using QuickBooks, ensuring robust financial transparency and audit readiness.
• Conducted detailed P&L analysis using advanced analytics methodologies to support executive decision-making.
• Managed vendor payments and subscription plans to ensure continuous operational efficiency.
• Orchestrated executive scheduling, calendar management, and travel coordination for the leadership team.

Program & Technology Associate (India) – Financial & Data Oversight at Asia Initiatives (2023-04 – 2023-07)

• Managed and optimized technology tools including Stripe, Mailchimp, and LGL for efficient data management and donor communications.
• Oversaw project timelines, fund allocation, and KPI monitoring, contributing to measurable organizational growth.
• Designed and maintained structured Google Drive repositories for SoCC data, donor information, and project updates.
• Utilized data collection best practices and Python-based scripts to automate repetitive data entry and reporting tasks.

Project Coordinator / Administrator – Client & Vendor Relations at Dezinesquad (2022-12 – 2023-02)

• Cultivated strong client relationships through exceptional after-sales service and positive onboarding experiences.
• Ensured accuracy of client database entries to prevent billing discrepancies and maintain contract compliance.
• Trained and mentored client service employees, enhancing overall team capabilities and service quality.

Operations & Finance Executive – E-commerce & Inventory at Twinkle Jewelry (2021-08 – 2022-03)

• Managed operations across US-based e-commerce platforms (eBay, Etsy), including precise product listing and inventory management.
• Handled accounting (QuickBooks), social media operations, and all details of Export/Import compliance and reporting.

Operations Executive – Customer & Vendor Travel Coordination at Rydeu Logistics (2021-08 – 2022-03)

• Managed package quotations for domestic and international GIT & FIT travel, customizing itineraries per client budget.
• Coordinated with vendors to optimize service delivery; handled client inquiries and travel arrangement assistance.

B.Sc. in Computer Science, Statistics & Mathematics – Chandigarh University (2020 – 2023)

High School in Pure Science – Loyola School (2007 – 2020)