Promila D'costa

Detail-oriented Administration Executive with a strong commitment to enhancing organizational efficiency and productivity. Proven track record in supporting team operations through exceptional administrative, communication, and organizational skills. Seeking to leverage expertise in a dynamic environment that fosters professional growth and contributes to overall success.

Virtual Customer Service (VCS) Associate - Amazon–India - Remote (Work from Home)

(2024-08 - 2025-09)

• Deliver prompt, accurate, and professional customer service via phone, chat, and email
• Handle a variety of customer inquiries related to products, orders, payments, and account concerns.
• Navigate multiple systems and tools to research and troubleshoot customer issues.
• Demonstrate ownership and willingness to go above and beyond to ensure customer satisfaction.
• Follow standard operating procedures while identifying opportunities for improvement.
• Work in a fast-paced, virtual environment with a high level of efficiency and attention to detail.
• Meet or exceed performance metrics, including productivity, quality, and customer satisfaction scores.

ADMIN EXECUTIVE - Rashmi Metaliks Limited - Kolkata

(2022-08 - 2024-07)

• Organizing and maintaining files and records and updating them when necessary.
• Overseeing the sorting and distribution of incoming mails and replying to them.
• Performing an inventory of office supplies and order of need.
• Updating the documents received from CEO's desk in dada sheet.
• Arrange car & accommodation for any guest, employee or new joinee after consultation and instruction from Admin & HR department.
• Tracking and updating incoming & outgoing courier details in Excel.
• Collect bills from different vendor and process bills for payment after checking and verification.
• Coordinate with any vendor when required for any office assistance.
• Issue cheques as per the instruction from the purchase department in plant, same need to update in data sheet.
• The cheque receipt received from party after cheque handover has to be kept in respective company's file.
• The cheque list of available cheques needs to be mailed every day.
• Keep a close tracking of invoices received from plant OMC department, updating, matching and sending them to the respective party and tracking invoices.
• Letters, show case notice legal documents, Tender documents, banking documents and other documents has to be handed over to the respective department and also need to be scanned and mailed to the respective departments.
• Bank Guarantee / Advance Back Guarantee / Extension of Bank Guarantee / expiry letter of Bank Guarantee need to be handed over to banking team immediately on the same day.
• BG or any documents related to BG, BG tracking register needs to be scanned and mailed to the banking team along with sales person.

PATIENT CARE MANAGER - Dr Batra's Homeopathy Clinic

(2022-01 - 2022-07)

• Coordinate with patients to make them understand of the query related to the Procedure.
• Handling patient problem.
• Monitoring and coordinating with field staff and all the Doctors.
• Updating various data sheets, records, and timely reporting of the same to the management.
• Coordinating with office Administrator regarding clinic Administration work.
• Scheduling appointments of the Doctors.

GUEST RELATION EXECUTIVE - Skin Vita Clinic

(2019-01 - 2022-01)

• Coordinate with patients to make them understand of the query related to the Procedure.
• Handling patient problem.
• Monitoring and coordinating with field staff and all the Doctors.
• Updating various data sheets, records, and timely reporting of the same to the management.
• Coordinating with office Administrator regarding clinic Administration work.
• Scheduling appointments of the Doctor.

FRONT OFFICE EXECUTIVE - RSV Hospital PVT. LTD.

(2017-01 - 2018-08)

• Done billing of the outdoor and indoor patients.
• Assist Patient and their relatives.
• Providing information about treatment.
• Answering patient queries by providing them correct information.
• Scheduling appointments of the Doctors.
• Completing Minor administrative tasks on daily basis.

Bachelor - Media Science Public Relation - George College (2017)

Higher Secondary - Carmel High School (2014)

Secondary - Carmel High School (2012)