Salesforce administrator
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● Certified Salesforce administrator with 7 plus years of experience helping teams solve problems with Salesforce.
● Extensive experience in Creating Roles, Profiles, Page Layouts and Approval Process.
● Proficient in Data Migration from Traditional Applications to Salesforce.com using Data Loader.
● Good working knowledge in querying salesforce.com database using SOQL & SOSL queries
● Responsible for gathering requirements through collaboration with business analysts, developers, and project managers and create Jira stories and worked on them.
● Experience in using AccelQ.
● Having experience solving immediate system bugs, level 1, level 2 issues and raising with Salesforce support team, involved in unit testing, test code coverage for apex class
● Worked on business process for Reassignment of leads, cases, opportunities based on
Change in owners; Implementing Account and Contact Hierarchy.
● Experienced on generating Reports and Dashboards as per business requirement.
● Worked on Tableau CRM and Created dashboards based on the requirement,
● Experience in Salesforce CPQ and Pricing Tools.
● Performs Salesforce data management and cleanup tasks.
● Manage timely resolution of all operational activities, clearing of issues/tickets.
● Excellent analytical, communication, Leadership qualities and interpersonal skills.
● Quick learner and ability to adapt to dynamic work environments.
● Certified Salesforce administrator with 7 plus years of experience helping teams solve problems with Salesforce.
● Extensive experience in Creating Roles, Profiles, Page Layouts and Approval Process.
● Proficient in Data Migration from Traditional Applications to Salesforce.com using Data Loader.
● Good working knowledge in querying salesforce.com database using SOQL & SOSL queries
● Responsible for gathering requirements through collaboration with business analysts, developers, and project managers and create Jira stories and worked on them.
● Experience in using AccelQ.
● Having experience solving immediate system bugs, level 1, level 2 issues and raising with Salesforce support team, involved in unit testing, test code coverage for apex class
● Worked on business process for Reassignment of leads, cases, opportunities based on
Change in owners; Implementing Account and Contact Hierarchy.
● Experienced on generating Reports and Dashboards as per business requirement.
● Worked on Tableau CRM and Created dashboards based on the requirement,
● Experience in Salesforce CPQ and Pricing Tools.
● Performs Salesforce data management and cleanup tasks.
● Manage timely resolution of all operational activities, clearing of issues/tickets.
