Prushotam

Salesforce Administrator with close to 3 years of hands-on experience in Salesforce Lightning, CRM administration, user and security management, and production support in an enterprise (IQVIA) environment. Since 2024, self-driven in expanding into Salesforce Development — independently designing and shipping a full-stack Apex/LWC application and two live Experience Cloud apps with third-party API integrations.

Salesforce Certified

Administrator and Salesforce Certified Platform Developer I, seeking Salesforce Developer / Administrator opportunities that draw on both skill sets.

Salesforce Administrator at IQVIA (2022-06 – 2024-07)

• Administered end-to-end user lifecycle management (onboarding, offboarding, access control) for 2,000+ users across profiles and permission sets, supporting business teams in Europe and Latin America.
• Maintained org security integrity through OWD, role hierarchy, sharing rules, and field-level security across a 2,000+ user org, applying Governor Limits awareness to ensure platform stability.
• Configured page layouts, record types, validation rules, profiles, and permission sets, and built custom fields, reports, and dashboards to support CRM operations and data-driven decision-making.
• Resolved 2,000+ support cases across access, data, and production issues, consistently meeting SLA targets (4–8 hrs critical, 4–5 days BAU) across a 40–50 ticket/week volume.
• Migrated 30+ legacy Workflows and Process Builders to Flow, modernizing automation and reducing technical debt within Governor Limits.
• Managed large-scale data operations (800,000+ records) using Data Loader and Workbench, running weekly data quality audits; coordinated monthly release cycles via Copado and VS Code across a UAT sandbox.
• Maintained territory alignment and account configuration for Europe/Latin America regions and delivered end-user training materials that improved platform adoption.

Intern – Salesforce Support at IQVIA (2021-10 – 2022-06)

• Supported day-to-day Salesforce CRM operations and business processes as part of the enterprise support team.
• Assisted with user requests, data updates, and operational support tasks across the Salesforce org, building foundational Salesforce administration experience.
• Coordinated with cross-functional teams to resolve support issues and maintain smooth business operations.

Bachelor of Computer Applications in Computer Applications – Dayananda Sagar College (2018-01 – 2021-12)