RPA Support
Send a job offer directly to this candidate
Quick Learner, Team Player, Team Governance, Knowledge Transfer for new joiners.
Enhances and Maintains automation process in UiPath orchestrator as per the defined SLA’s.
ExecuteDaily,Weekly,Bi-weekly,PeriodicandQuarterlyprocessesontimewithoutanydelayswith100%accuracy.
Owningtheautomatedprocessesandresponsibleforend-to-endexecutionoftheprocesses.
Troubleshoot the application configuration settings and resolve issues. Identify issues escalated by L1 to be escalated to L3 or involve the application team for resolution.
Monitor the bots, and virtual Machine alerts and notify the concerned team and process the requests from the end-users to level 2 and level 3 support engineers.
Monitor the database related activities and respond to the calls from the Application support and developments teams.
Monitor the backups, recovery errors, respond to the request regarding the restoration of the DB involving DB/SQL team if incase of any issues.
Monitor the alerts, performance-related issues like high CPU utilization, Application performance and high Memory utilization.
Preparing KPI reports using Kibana Elastic search.
Password management of BOT Machine/Servers.
Team governance, Knowledge Transfer on processes for the new joiners.( Training team members on technical skills, Business knowledge and Monitoring skills)
Inventory Management with the new updates.
Managing/following up tickets until its closure in Silva Service now
Resolve End User issues related to Robotics processes escalated by L1.
Liaise with the L2/L3 team for patches and CRs for production deployment.
Continuous enrichment of Monitoring to avoid any incidents (follow ups) and gaps.
Managing of UiPath Orchestrator admin related activities like adding processes, uploading packages, creating new users/deletion of users, scheduling the processes on the required time, etc
Orchestrator License management.
Involvement in Financial Audits in providing the required evidences.
Resolving queries & coordinating with the Users/Partners to ensure query resolution.
Chat BOT Support. Pulling the monthly reports from Azure portal. Raising the new access Jira tickets.
Responsible for Pre and Post checks on the runs, summarizing the Errors and Document new issue as the knowledge base and next quick action.
Providing Infrastructure/Platform support (PAAS) like disk cleanups maintenance, License renewal, Orchestrator related issues,Performing Health checks during the patching, DR activity, BOT Server restorations and other activities performed, CPU Utilizations (Restarting/Stopping the services), etc,.
Bachelor’s degree in Computer Applications
