Pugazhendhi P

Experienced Healthcare Operations Associate with 4+ years of experience in healthcare administration, patient coordination, and operational reporting. Strong background in workflow optimization, data management, and quality-compliance. Seeking opportunities to contribute to healthcare operations or administrative roles in a performance-driven organization.

SENIOR CLIENT PARTNER at Chennai (2026-04 – Present)

• Handled medical records-related queries through email and chat communication.
• Processed and reviewed medical record requests with accuracy and attention to detail.
• Coordinated with internal teams to resolve customer/provider queries within defined TAT and quality standards.
• Maintained data confidentiality and followed HIPAA and healthcare process guidelines.
• Managed daily workloads while meeting productivity, quality, and SLA/KPI targets.
• Performed documentation and data validation as per process requirement

HEALTHCARE OPERATIONS ASSOCIATE at Accenture (2021-07 – 2026-04)

• Coordinated daily administrative and operational activities across healthcare programs to ensure smooth service delivery.
• Maintained accurate patient records, scheduling systems, and operational databases in compliance with quality standards.
• Generated operational reports and tracked key performance indicators (KPIs) to support management decision-making
• Identified workflow inefficiencies and proposed process improvements to enhance performance and patient outcomes.
• Worked on high-priority projects while meeting turnaround time (AHT) and quality benchmarks.

Bachelor of Business Administration (BBA) – Nazarath College of Arts and Science (2017-08 – 2020-12)