Puja Banik

A dependable workforce management professional who can align reporting methods with strategic operational procedures; has extensive experience to carry forward strategy in the workforce and other contingent work areas within a fast-paced environment; has a solid foundation in consultations and reporting and possesses the ability to build strong business relationships necessary in corresponding with all levels within the organization.

Enrolment Counsellor - Radio Adda Entertainment Pvt. Ltd. - Mumbai

(2021-11)

For Delhi, Patna, Prayagraj and Mumbai branches

• Negotiating scholarship packages with prospective students to ensure enrolment and retention.
• Working with the marketing team to create and distribute enrolment materials that effectively communicated the institutions value.
• Providing personalized guidance to students throughout the enrolment process, addressing their concerns and answering their questions promptly.
• Providing exceptional customer service to prospective students and their families, building positive relationships.
• Developing and managing social media campaigns to promote the institution and engaging with prospective students.

Sr. Customer Service Representative – Chat - HCL Technologies Limited - Noida

(2019-05 - 2020-05)

Pearson vue, UK Process

• Handling queries regarding examinations and rescheduling the exams for candidates over chat.
• Was responsible for conducting Fun Fridays for employees of the chat process.

English teacher and Teacher Trainer for Phonetics - Gyan Sagar Girls Academy - Ujjain

(2016-03 - 2019-03)

Sr. Customer Care Officer - 2 - Convergys India Services India Ltd. - Pune

(2008-03 - 2008-11)

Chrysler, US Process

Sr. Customer Care Officer - 2 - Convergys India Services India Ltd. - Gurgaon

(2007-06 - 2008-03)

Orange, UK Process

• Handling Customers queries and issues regarding mobile phone network.
• Providing solution for all billing, payment, technical issues.
• Responsible for selling value added services to the Customers.
• Responsible for maintaining the CSAT scores.

Customer Care Officer - Intouch Solution Pvt. Ltd.

(2006-09 - 2007-04)

Hutch, Now Vodafone

• Handling Customers queries and issues regarding mobile phone network.
• Resolving customer complaints.

BA Honors - Psychology - IGNOU

Secondary School Exam - Ujjain Public School

Higher Secondary School Exam - Ujjain Public School