Puja Kumari

Dynamic and result-oriented professional with 2+ years of experience in customer service, credit card operations, and tele-calling. Skilled in handling high-volume calls, resolving customer queries, lead generation, and maintaining CRM records. Adept at achieving KPI targets, ensuring compliance with policies, and delivering exceptional customer experiences. Strong communicator with a proven track record of enhancing customer satisfaction and driving sales conversions.

Tele-calling Executive - Shreem Marketing & Service Pvt. Ltd

(2024-01 - 2025-01)

• Conducted targeted outbound calls to generate qualified leads for the sales team.
• Applied effective sales scripts, objection-handling techniques, and lead management strategies to maximize efficiency and productivity.

Credit Card Department Executive - HDFC Bank

(2022-01 - 2023-01)

• Assisted customers with credit card applications, billing queries, limit management, and dispute resolution.
• Utilized proprietary banking software to access, update, and maintain customer account information.
• Ensured strict compliance with banking regulations, data privacy, and financial policies.

BPO Executive - Green Call Technology

(2021-01 - 2022-01)

• Handled high-volume inbound and outbound calls, resolving customer issues promptly to maintain high customer satisfaction.
• Documented all interactions accurately in CRM systems, ensuring compliance with standard operating procedures.

Bachelor of Commerce (Hons) - Accounting, Finance, and Business Management - BBMKU University (2019-01 - 2022-01)