Puja Singh

To work in a company requiring innovative, challenging employment that will utilize my professional and creative skills while offering an opportunity for advancement in a dynamic environment.

Relationship Manager at Sookshm Information Services Private Limited (2024-06 – Present)

• Engage with clients to understand their specific property requirements such as location, budget, type of property (residential/commercial), amenities, and other preferences.
• Based on the client's preferences, search for relevant properties listed on Housing.com or through other channels, curating a customized list of options.
• Present property options that align with the client's needs and provide expert recommendations based on market knowledge.
• Help clients negotiate prices or terms with property sellers or agents to ensure they get the best possible deal.
• Utilize CRM software to track client interactions, property searches, site visits, and overall engagement to ensure seamless follow-ups and communication.
• Build strong, long-term relationships with clients by offering personalized services, ensuring they feel supported throughout their property search journey.

Operational Manager at Queensveda Herbal care Pvt. Ltd (2022-10 – 2024-07)

• Ensure all operations are carried on in an appropriate, cost-effective way
• Improve operational management systems, processes and best practices
• Formulate strategic and operational objectives
• Perform quality controls and monitor
• Recruit, train and supervise staff
• Find ways to increase quality of customer service
• Ensure seamless coordination with third-party courier companies for timely deliveries and pickups.
• Monitor the movement of parcels, ensuring they are dispatched and delivered within promised timelines.
• Manage delays, lost items, or damaged goods in coordination with the courier service, and keep customers informed.
• Ensure that delivery routes and courier services are optimized for cost efficiency and speed.
• Oversee order fulfilment from storage, packaging, to shipment, ensuring accurate and timely processing of bulk and regular orders.
• Address and resolve complaints related to product quality, delivery issues, or service delays.
• As the point of contact for unresolved or escalated customer issues, ensuring a satisfactory resolution.
• Research and identify influencers who align with the brand's target audience and values.
• Work closely with influencers to plan and execute campaigns, ensuring they understand the brand message and deliver content on time.
• Handle the negotiation of contracts, timelines, and payments for influencer collaborations.
• Track the performance of influencer campaigns through conversions.
• Develop long-term relationships with influencers to ensure future collaborations and ongoing brand advocacy.
• Collect feedback from unhappy customers to identify patterns, analyze root causes, and improve operations.
• Work on solutions to prevent recurring problems, such as improving communication, streamlining processes, or updating policies.
• Regularly monitor comments, reviews, and messages on platforms like Facebook, Instagram.
• Provide prompt and professional responses to comments, addressing both positive feedback and customer concerns.
• Handle negative comments and reputation-related issues sensitively to prevent them from escalating.
• Engage proactively with followers, thanking them for positive reviews and handling inquiries related to services, orders, or products.

H.R. Executive at A to Z Corporate Solution (P) Ltd. (2010-08 – 2012-10)

• Screening the profiles and scheduling and taking interviews for the short listed candidates.
• Coordinating with offer release
• Coordinating in generation of Appointment Letters
• Ensure Appointment Letters are issued and dispatched on time.
• Follow up till the candidates join
• Responsible for all joining formalities of the new employees.
• Follow up for pending documents
• Handling Reference Check / Ex-Employee verification

M.B.A. in H.R. – Guru Jambheshwar University, Hisar

PGDIB in POST GRADUATION DIPLOMA IN INTERNATIONAL BUSINESS – Chanderprabhu Jain Institute of Management & Technology, Delhi

B.B.A. – Jamia Hamdard, D.U.

Sr.

Secondary

Education – Laxmi Public School, New Delhi

Secondary Education – Cosmos Public School, New Delhi