Puja Singh

An MBA Finance graduate with strong skills in Finance, Transactional Risk and Financial Operation. Proficient in data analysis, focusing on supporting business growth through efficient solutions. Team-oriented and eager to make a positive impact in finance roles

Finance Intern - Manipal Hospital - Kolkata

(2024-05 - 2024-07)

Project Title: Bank Reconciliation

• Worked in the Finance Department handling reconciliation and transaction-related processes.
• Performed daily bank reconciliation and card reconciliation activities using Excel.
• Reviewed billing records, receipts, and financial transaction details for operational accuracy.
• Updated transaction and billing data into hospital systems and maintained financial records.

Customer Success Manager - Extraaedge Technology Solutions Pvt Ltd.

(2025-06 - 2025-11)

• Managed CRM operations and client coordination for 15+ education sector clients.
• Conducted CRM demonstrations, onboarding sessions, and detailed training programs for institutional stakeholders.
• Delivered extensive CRM training to teams at KIIT, Bhubaneswar.
• Coordinated regularly with admission heads and client stakeholders to resolve operational and CRM-related challenges.
• Prepared weekly and daily dashboards, reports, presentations, and operational updates for clients and company leadership.
• Presented business updates, client progress, and operational insights directly to the CEO and senior management.

Process Associate – Risk and Operations - Genpact

(2025-11 - 2026-06)

• Handle transaction investigations for Amazon marketplace processes across US and IT marketplaces.
• Investigate complex transactional claims involving refunds, returns, account activity, payment verification, fraud signals, receipts, bills, and customer account history.
• Perform detailed buyer-seller profile analysis and transaction reviews to identify suspicious activity and operational risks.
• Work extensively on AWS (Amazon Workspace) tools and internal investigation systems for transaction monitoring and case resolution.
• Follow marketplace-specific SOPs, compliance procedures, and operational guidelines while handling investigations.
• Escalate high-risk and policy-sensitive cases to relevant internal teams for further review and resolution.
• Previously handled approximately 300 transaction investigations daily in the Photon Line of Business.
• Currently manage 55–60 highly complex investigations daily within the GWF Line of Business.
• Recognized by management for strong analytical performance and upskilled to a more complex operational process.

MBA - Finance and International Business - Globsyn Business School (2025)

BSc. - Computer Science Honours - Sarsuna College, Calcutta University (CU) (2020)

Class 12th - G. B. Memorial Institution (2017)

Class 10th - G. B. Memorial Institution (2015)