Pulkit Agarwal
Product Engineer (SaaS & Observability) | API
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About
Experienced Product Support Engineer with 3+ years in SaaS product support, API monitoring, and performance troubleshooting. Skilled in resolving complex technical issues using tools like AlertSite, DejaClick, Grafana, and Jira, while collaborating cross-functionally with DevOps, QA, and Engineering teams. Proficient in SQL for root cause analysis, data investigation, and service-level troubleshooting, and experienced with Git/GitHub for version control and JavaScript for debugging and automation within web-based monitoring tools.
I’ve provided L2 support for enterprise clients, managed escalations, and enhanced documentation and knowledge base resources, contributing to reduced ticket volume and faster issue resolution. I’m now seeking to transition into a Customer Success or Technical Account Manager role—where I can combine technical expertise, problem-solving skills, and a customer-first mindset to drive product adoption, retention, and long-term success.
Experience
Experienced Product Support Engineer with 3+ years in SaaS product support, API monitoring, and performance troubleshooting. Skilled in resolving complex technical issues using tools like AlertSite, DejaClick, Grafana, and Jira, while collaborating cross-functionally with DevOps, QA, and Engineering teams. Proficient in SQL for root cause analysis, data investigation, and service-level troubleshooting, and experienced with Git/GitHub for version control and JavaScript for debugging and automation within web-based monitoring tools.
I’ve provided L2 support for enterprise clients, managed escalations, and enhanced documentation and knowledge base resources, contributing to reduced ticket volume and faster issue resolution. I’m now seeking to transition into a Customer Success or Technical Account Manager role—where I can combine technical expertise, problem-solving skills, and a customer-first mindset to drive product adoption, retention, and long-term success.
Education
I have done the master in computer applications
