Pulkit Chaturvedi

Visa Processing & Administrative Executive with 2.7 years of experience in handling visa applications, document verification, customer inquiries, and data management while ensuring accuracy, compliance, and process efficiency.

Operation Officer - USA VFS Global - Delhi, India

(2022-09 - 2025-05)

• Maintained Excel Sheets for visa category count, biometric collection, visa renewal, and document verification.
• Processed visa applications by managing document verification and ensuring compliance with regulations.
• Handled data entry and database management for visa applications and customer records.
• Assisted in visa evidencing by verifying and updating applicant information.
• Managed email correspondence and responded to client inquiries via email and phone.
• Created and maintained files related to visa processing, ensuring proper documentation.
• Interacted with customers to provide visa-related information and support.

Operations Customer Expert - Teleperformance - Noida, India

(2025-07 - 2026-02)

• Assisted USA-based customers with health insurance queries, policies, and claims support
• Handled inbound calls ensuring high-quality customer service and compliance
• Explained coverage, benefits, and claim procedures clearly to customers
• Resolved complaints and escalations within SLA timelines
• Maintained accurate records and followed data protection guidelines

Bachelors in Arts - Shri Venkateshwara University (2022-08 - 2025-08)