Training Manager – Pan India - Ferns & Petals (FNP) - Pan India
(2024-06)
- Identify and assess the Training needs of the organization through job analysis and consultation with line managers
- Formulate Monthly and Quarterly Training Calendars and sharing with relevant stakeholders and circulate the calendar promptly ensuring on-time completion of training
- Driving learning through the LMS platform
- Conducted orientation sessions and organized on-the-job training for new hires
- Evaluate the effectiveness of training programs and provide recommendations
- Publish Training MIS, LMS, and Report for the region to the relevant stakeholders
- Timely review of all the available content and ensuring timely updating of content as per the business requirements
- Optimized resource allocation by conducting regular evaluations of budgetary needs for ongoing regional training programs
- Established clear performance metrics and tracking systems to assess the impact of ongoing training efforts developed in partnership with their supervisors
- Drove departmental performance and achievement of service levels agreement through focused team operational reviews, structured coaching, and managing to enterprise targets
- Collaborated with cross-functional teams to customize training materials for various departments
Training Manager – North - Reliance Retails - Jewels - North India
(2021-12 - 2023-11)
- Identify and assess the Training needs of the organization through job analysis, career paths, and consultation with line managers
- Develop and execute regional training plans aligned with the brand's learning objectives and business goals
- Roll out induction and onboarding programs for new hires across the region
- Customize training content to reflect regional business priorities, customer demographics, and cultural nuances
- Ensure timely delivery of mandatory training modules (e.g., product knowledge, grooming, customer service, SOPs)
Business Trainer – Talent Transformation – North - OLX Autos - North India
(2021-06 - 2021-12)
- Conduct induction and onboarding sessions for new hires across sales, operations, and evaluation functions
- Deliver training modules on Sales process and customer handling, Vehicle evaluation and pricing approach, Documentation, finance, and insurance processes, CRM and lead management systems
- Use blended learning methods (classroom, on-the-job, digital, role play, simulation) for effective learning
- Conduct on-the-job coaching for sales executives, evaluators, and store managers to improve conversion rates, negotiation skills, and customer interactions
Deputy Manager Training – North - AND & Global Desi - Fashion - North India
(2019-01 - 2021-06)
Catered to all the North India regions' learning and development needs, accounting for 100+ stores. Designed the new hire training program and established a sound certification process.
- Was Overseeing all on-site, online, and classroom training for the whole Northern team's retail training needs. Fostered the development and growth of an employee based on Time Bound Growth Path through questionnaires and discussions with managers
- Efficiency, e-learning coverage, and on-site driver training via an internal LMS. Managing a variety of stakeholders for training programs. And utilize the TNA-TNI evaluation and feedback to gauge the success of training initiatives and content creation
- Formulate Monthly and Quarterly Training Calendars and share them with relevant stakeholders and circulate the calendar promptly ensuring on-time completion of training
- Regional assessment centers and review for the next level of promotions
Sr. Retail Sales Trainer - North - Lenskart.com - North India
(2017-02 - 2019-01)
- Identify and assess the Training needs of the organization through job analysis, career paths, and consultation with line managers
- Responsible for Regional Performance (Sales & NPS) New Hire Performance (Sales & NPS) Regional Budgeting for Training programs and workshops Driving learning through the LMS platform
- Publishing Training dashboards to relevant stakeholders
- Formulate Monthly and Quarterly Training Calendars and share them with relevant stakeholders and circulate the calendar promptly ensuring on-time completion of training
- Conducted orientation sessions and organized on-the-job training for new hires
- Organized and edited training manuals, multimedia visual aids, and other educational materials
Sr. Trainer - Learning and Development - Café Coffee Day
(2014-02 - 2017-02)
- Handling Induction, Merchandising, Retail, Customer service, and Selling skills training
- Training on Product, Processes, Selling Skills, and Customer Service to the Frontline Employees {Team Members}, Cafe Manager, till Area manager
- Conduct assessments (Written and Online both)
- Formulation of Monthly and weekly training calendars with operation teams and circulate the calendar in a timely manner ensuring on-time completion of training
