Regional Head – FOFO Expansion at Livspace India Pvt Ltd (2025-11 – 2026-03)
- Expansion: Scouted, onboarded & operationalized franchise partners across regions
- P&L: End-to-end revenue, cost & performance monitoring per outlet
- Stakeholders: Coordinated Design, Ops & Marketing for brand SOP compliance
- Escalation Matrix: Structured partner escalation & issue-resolution framework
Territory Sales Manager / MDM at Kohler India Co. (2022-04 – 2025-11)
- P&L: ₹50 Cr revenue portfolio | 250+ dealers | 55+ store managers — South India
- Growth: 80% YoY store expansion | Best Performing MDM Pan India — 2 consecutive years
- Data Analytics: Power BI & Salesforce — region-wise, partner-wise, SKU-wise, order & payment analysis
- AI & Tech: Drove retail technology adoption across store network; digitized sales reporting
- Team & KPIs: Designed KPI & incentive structures | L&D training at every new store launch
- Stakeholders: Managed dealer principals, store managers & HO — structured review cadence
Program Manager – Vertical Head at ReadyAssist 24×7 (2021-02 – 2022-04)
- P&L: ₹30 Cr Opex & Capex | 1,300+ retail outlets pan India
- Team Scale: Led 5 PMs & 120 Cluster Managers across all regions
- Channel Build: Built offline sales + corporate/distributor networks from scratch — pan India
- Escalation Matrix: Designed workflows, escalation paths & monthly reconciliation across stakeholders
- Data: Outlet-level sales, partner performance & inventory tracked via structured dashboards
General Manager – Japan HQ & India Ops at OYO Hotels (2016-09 – 2020-02)
- Team: Restructured 200+ staff → 30% cost reduction | Overtime 14 hrs→2 hrs/month (Japan)
- Tech Adoption: OYO App adoption 30%→100% across 112 hotel units
- Data-Driven Ops: Reduced tickets 7→2/day via process redesign using operational data analysis
- P&L & Cost: Per-room Opex 18K→ 10K via vendor negotiations & optimization
- Growth: Occupancy 60%→90% | ADR +20% | NPS 75%→90% | Unhappy guests 8%→3%
- Scale: Launched 14 new properties (Shimla & Guwahati) | Employee turnover below 2%
Assistant Manager – Front Office at Radisson Blu (2014-06 – 2016-08)
- Managed front office ops, guest relations & SOP compliance — flagship 5-star property
GSV Executive at ITC – WelcomHotel (2013-06 – 2014-06)
Night Duty Manager at Country Inn & Suites (2010-04 – 2011-03)
Front Office Associate at The Westin (2009-08 – 2010-03)
