Personal Assistant - Amazon pvt ltd india
(2020 - 2020)
- Performed calendar management.
- Organized arrangements transportation shipment correspondence
- Prepared documents such as reports, presentations, agendas, and correspondence
- Managed warehouse supplies inventory.
- Scanned documents into electronic format for storage in a secure database system
Pitstop manger executive (service Advisor) - Chatpay Commerce pvt ltd (PITSTOP)
(2021 - 2022)
- Responding to customer complaints.
- Build relationships with customers. Deloitte found that customers.
- translate complex vehicle issues into understandable terms for customers
- Estimations of vechie maintance.
- provideing cost estimates and timelines for repairs or maintenance.
- Quality Assurance: ensure the quality of service meets the centre's standards.
Yantra Telesales coustomer support - Chatpay Commerce pvt ltd
(2022 - 2022)
- Customer support
- Creating and managing email campaigns to promote products, services, and offers.
- Analyzeing customer data to identify target markets for product launches.
- Coordinated with logistics teams to ensure timely delivery of orders.
- inbound and outbound calls
Transport Supervisor at Google - Lithium Urban Technology
(2023 - 2023)
- MES operation.
- client support executive
- Good in movinsync app.
- maintaining billing.
- Arrange travel for clients.
- Determine clients' needs and preferences, such as schedules.
- Plan and arrange tour packages, excursions, and day trips for clients.
- Map Routing for cabs
- Vechle maintance.
- Deployment for cabs.
- Induction of cabs.
Operation exicutive and customers support(chat prosses)Team Leader - Long drive cars pvt ltd
(2024 - 2025)
- Customer support and chat process(TL)
- Determine clients' needs and preferences, such as schedules
- Lead and supervise a team of customer support agents.
- Handle escalated and difficult customer complaints.
- Contact dissatisfied customers and work toward successful recovery/resolution.
- Monitor team performance, productivity, quality, and customer satisfaction.
- Opening and closing the tickets for the clients issues
- inbound and outbound calls and Team Management
- Assingning the jobs for agents
- Data inventory.and Billing and payment collection
- Coach agents on communication, problem-solving, and customer-handling skills.
- Review calls, chats, and tickets for quality and compliance.
- Coordinate with operations, sales, technical, and *management teams to resolve issues.
- Prepare daily/weekly performance reports.
- Identify recurring customer problems and recommend process improvements.
- Ensure company policies and customer-service standards are followed.
- Support training and onboarding of new team members.
Driver Recruitment team Human resource team (HR department) - Athena tours and travels
(2026)
- Develop and implement recruitment strategies aligned with the company's hiring goals and overall business strategy.
- Identify and address recruitment challenges, suggesting innovative solutions to improve the process.
- Stay informed about industry trends and best practices in talent acquisition.
- Oversee the entire recruitment lifecycle, from job posting to onboarding, ensuring a smooth and efficient process.
- Manage and track key recruitment metrics (e.g., time to fill, cost per hire, quality of hire).
- Develop and implement processes for candidate sourcing, screening, interviewing, and selection.
- Ensure that all recruitment practices are fair and inclusive, promoting diversity and inclusion in the workforce.
- Talent Pool Development: Build and maintain a talent pool for future hiring needs through proactive sourcing and engagement strategies.
