Punya At

Having served as a Customer Relationship Manager with Total Environment Building Systems Pvt. Ltd. in India, I'm known for my approachable style and clear communication. I have consistently received positive feedback from HNIs, investors, and business leaders. I bring patience and empathetic listening to every interaction and a calm approach to conflict resolution.

Customer Relationship Manager at Total Environment Building Systems Pvt Ltd (2024-06 – Present)

Total Environment creates homes where nature and thoughtful design come together. Each space features private gardens, natural materials, and customized living environments.

• Managed two premium residential projects with 450+ homeowners, ensuring a smooth and engaging post-sales experience.
• Successfully onboarded 200+ customers, handling welcome calls, documentation, and coordination with internal teams for a seamless experience.
• Accompanied 100+ clients on site visits, explaining construction progress and addressing their queries with clarity and care.
• Improved the cash flow of the company by managing and collecting first-hand and outstanding payments.
• Oversaw inspections, resolved snags, and personally managed handovers across projects, including sale deed preparation, registration, and ownership transfer.
• Continued to support homeowners post-handover, resolving concerns promptly and maintaining long-term trust.

B.E. in Computer Science – Vidya Vardhaka College of Engineering (2020 – 2024)