Purnima Sharma

My objective is to work in a professional organization where I can handle independent responsibilities and get opportunities for learning, development and growth. Seeking to leverage my expertise in data management, process coordination, client relations, operational coordination, strategic planning and operational efficiency to contribute to the organization.

Operation Executive - Blackbox GPS Technology Pvt. Ltd.

(2024-11)

• Maintain accurate and up-to-date telecom records, MIS, and documentation.
• Perform monthly telecom bill analysis to identify inactive/duplicate SIMs and optimize costs.
• Verify vendor bills, resolve discrepancies, and coordinate with Accounts for timely processing.
• Prepare billing documents, TDS formats, and maintain payment tracking records.
• Manage telecom portals (Airtel, Jio, VI, Saral Sanchar, ERP, TOGO, Track Master, etc.) as per SOPs.
• Monitor SIM inventory, activation, deactivation, and ensure regulatory compliance.
• Coordinate SIM procurement, DKYC/KYC documentation, and telecom vendor follow-ups.
• Generate reports, maintain databases, and ensure data accuracy and traceability.
• Schedule and coordinate meetings while supporting daily administrative operations.
• Improve operational efficiency through continuous process monitoring and timely task execution.
• Ensure compliance with internal policies and external telecom documentation standards.
• Support cost optimization initiatives through regular SIM utilization analysis and reporting.

Team Manager - Money bridgefinserve Pvt. Ltd.

(2020-07 - 2022-07)

• Managed a team to meet performance targets and resolve internal and client-facing queries.
• Provided expert guidance on loan products and processes.
• Ensured proper documentation and verification of customer loan applications.
• Compiled and analyzed loan data to support business planning.
• Presented performance and compliance reports to senior management.

Senior Office Assistant & Sales & Service Head - Air O Comp Services

(2017-06 - 2019-11)

• Managed client interactions, addressing inquiries and ensuring high satisfaction.
• Led a team to consistently achieve and maintain sales and service targets.
• Handled and resolved customer complaints efficiently, ensuring quality service delivery.
• Maintained accurate records of client interactions, service logs, and inventory.
• Oversaw stock management and ensured timely availability of materials.

Diploma - Finance - Government Industrial Training Institute for Women, Sector 11C Chandigarh

Humanities - Govt. Model Sr. Sec. School, Sector 37B Chandigarh

Govt. Model High School, Sector 36D Chandigarh

Graduation