Manager-Customer Experience and Operations at Smartworks india Pvt Ltd (2025-02 – Present)
- Manage enterprise client accounts and ensure smooth workplace operations and service delivery across managed office spaces.
- Coordinate with design, facilities, and operations teams to align workspace infrastructure with client requirements.
- Handle client escalations, operational requests, and service-level agreements (SLAs).
- Track project timelines and ensure seamless communication between internal teams and clients.
- Support vendor coordination to maintain high-quality facility services and workplace standards.
- Drive client satisfaction, retention, and contract renewals through proactive engagement.
Manager -Operations(Facilities and Workplace management) at Workafella (2024-03-25 – 2025-02-10)
- Managed 75,000 sq. ft. premium office facility with revenue exceeding INR 60 million annually.
- Oversaw facility management, workplace operations, and vendor services for corporate clients.
- Supervised accounts payable and receivable processes, ensuring timely vendor payments and financial accuracy.
- Monitored budget planning and cost optimization across operational functions.
- Maintained high client satisfaction scores through efficient service delivery and issue resolution.
- Implemented procurement processes and ensured compliance with purchase-to-pay workflows.
ACRM at Spinny (2022-01-12 – 2023-08-02)
- Foster long-term client relationships to drive consistent collective revenue and strengthen business partnerships.
- Resolve customer queries and issues efficiently through clear communication and detailed, step-by-step solutions.
- Identify and cultivate local channel partnerships while managing the performance and engagement of the buyer network.
- Address and resolve operational challenges for clients and partners, ensuring a smooth, transparent delivery experience.
- Serve as the escalation point for buyers and channel partners, supporting their day-to-day operations and addressing concerns promptly.
- Enhance profitability by optimizing operations, boosting demand via local channels, leveraging ancillary revenue streams, and ensuring a seamless customer journey.
ACEM at Zolo Stays (2021-02-08 – 2022-01-12)
- Managed operations and maintenance for multiple residential properties and shared living spaces.
- Oversaw facility upkeep, vendor management, and operational audits.
- Managed customer onboarding, billing processes, and operational compliance.
- Strengthened B2B relationships and improved property operational efficiency.
Area Manager_ Operations at OYO (2019-04-08 – 2020-08-08)
- Managed 250+ rooms across multiple hotel clusters, ensuring operational efficiency and service quality.
- Maintained strong relationships with property owners and stakeholders.
- Conducted operational audits and implemented cost optimization strategies.
- Ensured compliance with hospitality standards and operational policies.
Quality Auditor and Trainer at OYO (2018-11-12 – 2019-04-08)
- Perform and control the full audit cycle including risk and control management over operations' effectiveness, Financial reliability and compliance with all applicable directives and regulations.
- Identify loopholes and recommend risk aversion measures and cost savings.
- Maintain open communication with management and ground partners.
SHM_Operations at OYO (2017-07-08 – 2018-11-12)
- Managed daily hotel operations including front office, housekeeping, and maintenance teams.
- Ensured high customer satisfaction through service quality and operational excellence.
- Managed inventory, vendor coordination, and procurement of operational supplies.
