Purva Tayade

Dynamic and results-driven E-commerce Operations and Customer Support Executive with over 4.9 years of experience in managing global marketplace operations and delivering exceptional client support. Expertise in overseeing seller accounts across major platforms, including Amazon, Walmart, eBay, TikTok Shop, Otto, Allegro, Target Plus, and Mirakl, ensuring account health and compliance in the USA, UK, and European regions. Proven track record of resolving complex customer issues through Zendesk while contributing to process improvement initiatives and mentoring new team members as a Subject Matter Expert (SME).

Committed to optimizing operational efficiency, enhancing customer satisfaction, and driving business success through analytical problem-solving and effective cross-functional collaboration.

Customer Support Specialist [Project Manager] - Pattern Technologies - Pune

(2025-09)

• Managed multiple seller accounts across TikTok Shop, Amazon, Walmart, eBay, and European marketplaces, ensuring compliance with marketplace policies and performance standards.
• Provided customer support by resolving client and seller inquiries through Zendesk, delivering prompt and accurate resolutions while meeting SLA targets.
• Assisted with product-related inquiries, order management, shipment tracking, returns, and issue resolution to ensure a seamless customer experience.
• Monitored and maintained seller account health by proactively identifying performance issues and ensuring compliance with marketplace policies.
• Managed product listings, inventory updates, and catalog maintenance to ensure listing accuracy and product availability across marketplaces.
• Handled marketplace operations for sellers across the USA, UK, and European regions, including Otto, Allegro, Target Plus, and Mirakl.
• Collaborated with cross-functional teams including operations, logistics, and account management to resolve complex issues and improve overall customer satisfaction.
• Worked closely with influencers and content creators to coordinate collaborations and support product promotions for marketplace campaigns.
• Maintained documentation of operational processes and marketplace activities to improve workflow efficiency and consistency.
• Stayed updated with marketplace policies, platform changes, and operational best practices to ensure compliance and optimize seller performance.

Customer Service Executive - Amazon - Pune, India

(2021-09 - 2025-08)

• Pilot Project: Contributed to development and implementation of new processes and solutions in high-impact pilot project, enhancing operational efficiency.
• CAP (Concession Abuse Prevention) Team: Identified and addressed abuse patterns in Concession Abuse Prevention team, safeguarding company revenue and reinforcing policy integrity.
• Subject Matter Expert (SME): Managed and mentored new hire trainees, delivering training on operating procedures and company services to enhance team performance and upskill employees.
• Handled customer queries by working on support tickets. Collaborated effectively with cross functional teams to resolve complex issues promptly, enhancing overall service quality.

Bachelor of Science - Microbiology - Modern College of Art, Science And Commerce (2023-07)