Pushkar Kumbhare

System Engineer with 4 years at Tata Consultancy Services delivering 24/7 support for enterprise data center infrastructure, sustaining 99.9% uptime and reducing downtime ~20% through proactive monitoring and rapid incident response. Deep expertise in rack & stack operations, structured cabling, hardware lifecycle management, DCIM/CMDB documentation, and ITIL-aligned ITSM processes across colocation and enterprise environments. Actively upskilling in AWS and DevOps automation to bridge physical infrastructure operations with cloud-native practices.

System Engineer - Tata Consultancy Services - Pune

(2022-05 - 2026-07)

• Deliver 24/7 operational support across enterprise data center environments, sustaining 99.9% uptime and strict SLA adherence for critical production infrastructure.
• Reduce infrastructure downtime by ~20% through proactive monitoring, RCA-driven preventive action, and rapid P1/P2/P3 incident response via ServiceNow, aligned to ITIL Incident, Change, and Problem Management.
• Execute end-to-end rack & stack operations for servers, storage, network devices, and PDUs — including fiber/copper structured cabling, patch panel management, labeling, and connectivity validation per DCIM standards.
• Manage full hardware lifecycle — installation, device replacement, physical troubleshooting, preventive maintenance, and secure decommissioning across enterprise and colocation environments.
• Maintain accurate rack elevations, port maps, cable labels, asset inventory, circuit/cross-connect records, and CMDB/DCIM documentation, updated promptly after installs, changes, and handovers.
• Coordinate with OEMs, vendors, and facilities teams to direct remote hands activities, triage the team queue, and provide detailed technical instructions during incidents and escalations.
• Support planned maintenance windows, audits, cutovers, colocation migrations, and data center build-out/expansion initiatives, including on-call coverage for out-of-hours incidents on global infrastructure projects.
• Administer Linux systems (RHEL/Ubuntu) — user & permission management, package management, cron scheduling, log analysis — and automate recurring tasks via Shell scripting to boost team throughput.
• Provision and configure AWS EC2 instances and VPC components (subnets, route tables, IGW, security groups), monitoring system health via CloudWatch to extend cloud exposure into traditional operations.
• Process cross-connect installs/de-installs and hot-cuts, coordinate hardware shipping/receiving logistics, and maintain stock management and circuit/connectivity records.
• Author SOPs, rack layout documentation, and cabling diagrams/runbooks; enforce ESD, safety, and access control standards while optimizing power and cooling efficiency.

MBA - Operations & Supply Chain Management - Savitribai Phule Pune University (2023)

Bachelor of Science - Dr. Babasaheb Ambedkar Marathwada University (2021)