Pushpagiri Kalyani

Banking professional with 3+ years of experience at ICICI Bank, with strong exposure to account reconciliation, KYC/AML compliance, documentation audits, and core banking systems (Finacle, SAP). Managed an institutional portfolio of ₹238 Cr across 22 branches, handling end-to-end account documentation, periodic KYC refresh, audit support, and resolution of client and correspondent queries within defined service levels. Currently manages a high-value retail asset portfolio, consistently achieving monthly disbursements of around ₹2-3 Cr across 20–25 customers.

Holds a Post Graduate Diploma in Banking (PGDB) from Manipal University and is currently pursuing an MBA in Finance from BITS Pilani WILP, building structured financial knowledge for advanced roles in banking operations and compliance.

Deputy Manager – II - ICICI Bank Limited - Hyderabad, Chennai

(2023-03)

Deputy Manager – II (Institutional Banking) - ICICI Bank Limited - Hyderabad

(2023-03 - 2024-03)

• Managed a portfolio of ₹238 Cr across 22 branches, serving institutional clients including educational institutions, healthcare organisations, cooperative banks, NGOs, and housing societies.
• Onboarded 70+ institutional clients, growing the portfolio value by ₹48 Cr through structured client engagement and needs-based financial solution design.
• Performed periodic ledger and account reconciliation across the institutional portfolio, identifying discrepancies and coordinating resolution in line with audit and compliance requirements.
• Handled end-to-end account opening documentation; verified KYC documents including trust deeds, registration certificates, board resolutions, and financial statements in line with RBI norms.
• Conducted periodic KYC refresh reviews; identified documentation gaps, coordinated with clients for updated records, and ensured compliance with internal policy.
• Worked on Finacle and core banking systems to initiate account setups, update client data, and process documentation requests; coordinated with back-office operations throughout.
• Maintained audit-ready records for the entire portfolio; supported branch-level audit reviews by preparing documentation packs and responding to compliance queries.
• Acted as primary point of contact for client and correspondent queries on transaction status, account modifications, mandate changes, and product linkages — ensuring timely resolution within SLA.
• Participated in regular compliance and risk training; stayed current on regulatory updates impacting institutional banking, documentation standards, and reporting requirements.

Deputy Manager – II (Retail Asset Sales) - ICICI Bank Limited - Chennai

(2024-04)

• Drive retail asset loan disbursements at a high-value branch within the zone, consistently achieving a monthly sales average of around ₹2-3 Cr across 20–25 customers.
• Handle end-to-end loan processing — sourcing, documentation, eligibility assessment, and coordination with credit and operations teams for timely disbursement.
• Manage customer relationships across the loan lifecycle, with focus on responsive issue resolution and turnaround time to ensure high satisfaction and repeat business.
• Track and report branch-level sales performance against monthly targets; flag pipeline gaps and escalate bottlenecks to branch management.
• Ensure all loan files comply with internal credit policy and RBI guidelines before submission to the processing team.

MBA - Finance - BITS Pilani, WILP

Post Graduate Diploma in Banking - Banking - Manipal University, Bangalore (2022-06 - 2023-06)

Bachelor of Commerce - Commerce - Sri Sai Women Degree College, S.K. University, Ananthapur (2017-06 - 2020-06)