Consultant | Salesforce / OmniStudio Developer - OPTIWIST TECHNOLOGIES Pvt. Ltd. - Pune
(2025-02 - 2026-07)
Developed and customized Salesforce CRM solutions using Sales Cloud, Service Cloud, Experience Cloud, and OmniStudio to streamline business processes and enhance customer experience. Built scalable applications with Apex, Lightning Web Components (LWC), Flows, and integrated external systems using REST/SOAP APIs.
- Designed, developed, and customized Salesforce solutions across Sales Cloud, Service Cloud, and Experience Cloud, focusing on seamless, customer-centric experiences.
- Utilized OmniStudio tools — OmniScripts, FlexCards, and DataRaptors — to create dynamic and responsive user interfaces, streamlining business processes and significantly improving end-user interactions.
- Built Integration Procedures using OmniStudio to enable real-time data retrieval and complex multi-system orchestration, reducing dependency on custom Apex code.
- Developed Lightning Web Components (LWC) and Aura Components for dynamic user interfaces with SOQL-driven filtering, real-time data binding, and responsive layouts.
- Built Apex Triggers, Classes, Batch Apex, and Queueable jobs for process automation, lead management, duplicate prevention, and automated follow-up task generation.
- Integrated external systems via REST/SOAP API callouts using Named Credentials and Platform Events; worked extensively with JSON, XML, and YAML formats for server-to-server web services.
- Configured Salesforce Flows, Approval Processes, Entitlement Management, and Omni-Channel routing for intelligent case distribution and SLA enforcement.
- Implemented Org-Wide Defaults (OWD), Sharing Rules, Role Hierarchy, and User Authentication to ensure proper data visibility, security, and licensing compliance.
- Customized Experience Cloud sites including portal configuration, UX improvements, and self-service case management for improved end-user adoption.
- Managed sandbox deployments, change sets, and version control using Salesforce DX and GitHub, ensuring clean CI/CD practices across the development lifecycle.
- Maintained 85%+ org-wide code coverage through comprehensive Apex test classes and led code reviews to uphold development best practices.
Software Engineer | Salesforce Developer - Tech Mahindra - Pune
(2021-12 - 2023-11)
Salesforce Developer | BT Consumer – Order Management - Tech Mahindra - Pune
(2022-10 - 2023-11)
Order Management project for BT's B2C clients for their Consumer broadband internet bundled product including Voice, TV, BB to address the evolving needs of telecommunication market. It streamlines customer journey through a variety of stages, including provide, modify, cease, HomeMove, Cancellation and amendment of services. The user interface for managing the Consumer service/order journey is built using Salesforce Omnistudio.
Backend
Integration for Order fulfillment is done through Order Decomposition and Order Orchestration Vlocity's OOTB functionality for processing and fulfilment of order once order is submitted.
Integration
Procedure to make HTTP callout to external systems like Orbit, CBP, Openreach, ASC-Hub to ensure a smooth transition through each service stage.
- Developed and implemented Vlocity components, including Omni Scripts, Data Raptors, Flex Cards, and Integration Procedures, as well as Apex classes support custom business logic and enhance system functionality for Telecom clients.
- Debugged analyzed and created new Integration Procedure's, Data Raptor (Data Mapper) to extract and create request JSON payload to be send to external system's by using HTTP action in Integration Procedure.
- Managed order fulfilment processes by creating orchestration items, plan definitions, and dependencies to improve order management.
- Configured and customized Vlocity solutions, including the Enterprise Product Catalog (EPC), custom metadata, product configurations.
- Worked on creating/modifying products in EPC (Enterprise Product Catalog) adding new attributes, pricing, context rules to products.
- Collaborated with cross-functional teams, including QA and multiple scrum teams, to ensure successful development, testing, and deployment of user stories across various sandbox environments.
- Utilized agile methodologies to enhance workflow efficiency and project execution.
Salesforce Developer | ENT WS - Tech Mahindra - Pune
(2021-12 - 2022-10)
The Hubco Project is BT's Community Portal designed for B2C clients, focusing on enhancing the user experience for ordering broadband internet products, including voice and broadband services. This initiative aims to streamline the ordering process across the UK telecommunications market, providing a seamless and efficient platform for customers.
- Designed user accounts with appropriate profiles and managed Salesforce security, including roles, profiles and sharing rules.
- Performed Salesforce admin tasks, including page layouts, validation rules, workflows, and custom fields.
- Managed data migration using Data Import Wizard and Data Loader, while leveraging VS Code and GitLab for efficient CI/CD code deployments.
