Sales Trainer at PEARL PRECISION PRODUCTS PVT. LTD. (2022-12-07 – Present)
Pearl Precision Products Pvt Ltd. is 40 years old manufacturing unit provide complete bathroom solution like Cistern, CP Taps, PTMT Taps, Health faucets, Pipe and fittings. Reporting to Strategy and Business development Head.
- Responsible for scheduling training session (Online and Classroom Training).
- Responsible for conducting and delivering Sales training to NJT and OJT.
- Create presentations & videos for product & sales training. (videos, voiceover, presentations)
- Prepare and update training module and PPT.
- Plan and Conduct different training activities like monitoring, briefing, sales process, motivational session etc.
- Training schedule adherence as per training calendar.
- Prepare and maintain the training data for smooth functioning of MIS records.
- Maintain and share training report to Operation head and President Marketing on daily basis.
- Conduct Channel Partner's online trainings for DMS (Dealer management software).
Capacity Building Trainer/ Motivational Trainer cum State Project Coordinator at SRI AUROBINDO SOCIETY (2017-05-31 – 2020-03-31)
Sri Aurobindo society is a nonprofit NGO.It has been working since 1960 towards individual perfection through collective consciousness, social transformation and unity in diversity around the world through moral values education. Reporting to Operation Manager.
- Responsible for scheduling all training session in assigned district/state.
- Responsible for conducting and delivering training to Government school teachers or education officers in assigned district.
- Plan and coordinate different training activities like monitoring, briefing etc. and training adherence as per training calendar.
- Prepare and maintain the training data for smooth functioning of MIS records.
- Maintain and share training report to operation team at head office on daily basis for entire state with all trainer report.
Senior Sales Consultant at AUTOMARK MOTORS PVT LTD (2015-07 – 2016-08)
Automark motors Pvt ltd is one of the oldest car dealership of Volkswagen cars. Volkswagen is one of the largest car makers define best Engine Technology in the Worldwide. No. of various products in Indian market Polo, Ameo & Vento. Apart from that Automark motors offer one stop solution to our clients Insurance, Accessories, Registration, Spare parts. Reporting to Sales Manager.
- Interact with clients to understand their needs and recommended services accordingly.
- Responsible to meet the monthly sales targets.
- Established and maintained relation with clients to assist them in solving problems that would arise.
- Post Sales follow up to generate more business from existing clients.
- Administering operations to ensure that the services were in lines with the necessary standards.
- Conducting detailed market study to analyze the latest market trends & tracking competitor activities and providing valuable inputs for fine tuning the selling & the marketing strategies.
Marketing Incharge & Internal Sales Trainer at REGENT AUTOMOBILES PVT LTD (2012-06 – 2014-11)
Regent Automobiles is one of the oldest car dealership of Chevrolet cars. Chevrolet is one of the largest car maker define best Engine Technology in the Worldwide. No. of various products in Indian market Beat, Sail Hatchback, Sail Sedan, Enjoy, Tavera, Cruze & Captiva. Apart from that Chevrolet offer one stop solution to our clients Insurance, Accessories, Registration, Spare parts. Reporting to General Manager.
Achievements: Get 2 promotions with hard work & sincerity about the work in same organization. Started career as a Sales consultant with Regent Automobiles Pvt Ltd from June 2012 to Sep 2012 then Promoted as Marketing Incharge in Oct 2012. Now, working on same profile from Oct 2012 to Till date. &Also taking care of training part as Internal Trainer from April 2014.
- To Develop and execute initiatives for promotion of the brand and ensure use of BTL within the budget and measure the effectiveness to drive market share.
- Planning and implementation of brand visibility and communication inputs across multiple media such as Newspaper, Outdoor, Road Shows and direct marketing campaigns etc.
- Development, Allocation, Execution & Monitoring of Market Visibility Components and Collaterals for packaging and promotions also worked with creative agencies in conceptualization and execution of communication.
- Implement pre/post launch sales promotional activities for brand building and market development penetration.
- Training New hires
- Prepare the training design and develop the instructional material- Presentations, Participant and Facilitator's guide using creative and engaging tools & techniques to maximize user experience
- Plan and coordinate different training activities and training adherence as per training calendar
- Deliver learning solution and provide post training support
- Communicate required course updates to agents on the floor to keep them updated.
- Creating Training manuals, refresher contents, Scripts, etc.
- Proficient use of Audio/Visual material. (Process Specific)
Senior Sales Consultant at BROADWAY AUTOWORLD PVT LTD (2010-06 – 2012-06)
Broadway autoworld Pvt ltd is car dealership of Volkswagen cars. Volkswagen is one of the largest car maker define best Engine Technology in the Worldwide. No. of various products in Indian market Polo, Ameo & Vento. Apart from that Automark motors offer one stop solution to our clients Insurance, Accessories, Registration, Spare parts. Reporting to Team Leader & Sales Manager.
- Interact with clients to understand their needs and recommended services accordingly.
- Responsible to meet the monthly sales targets.
- Established and maintained relation with clients to assist them in solving problems that would arise.
- Post Sales follow up to generate more business from existing clients.
- Administering operations to ensure that the services were in lines with the necessary standards.
- Conducting detailed market study to analyze the latest market trends & tracking competitor activities and providing valuable inputs for fine tuning the selling & the marketing strategies.
Assistant Team Leader at INTOUCH SOLUTION PVT LTD (2008-03 – 2010-05)
Intouch Solution is one of the most oldest & Reputed BPO services provider in Delhi. Providing BPO services for the India's top companies like Vodafone, Voltas, Easycabs, Airtel, Sun TV & many more. Reporting to Process Manager. Achievements: Join as a Customer Care Executive with VOLTAS process from MARCH 2008 to OCT. 2008 &PROMOTED as Assistant Team Leader for EASY CABS process in NOV. 2008. Worked with the EASY CABS till MAY 2010.
- Handling all inbound calls.
- Dealing with the customer and answering their queries.
- Handled a Span of 15 advisors.
- Ensured service level agreement is met on real time basis.
- Planning/scheduling the available resources (man power, keeping shrinkage in view) to fulfill the productive Targets of the process.
- Client interactions: Calibrations, Escalations, improvement opportunities at process level.
- Kept the team motivated to consistently deliver as per targets (productivity/average handling time/job Knowledge/call quality/staffing targets)
- Operations Management
- Handling the preparation of the following reports: AHT, Quality, Performance analysis, Achievements
Senior Customer Care Executive at AEGIS BPO SERVICES PVT LTD (2007-04 – 2008-01)
Aegis is one of the Reputed BPO services provider in India. Providing BPO services for the India's top companies like Vodafone, Airtel, Dish TV& many more since 2003. Reporting to Team Manager. Achievements: SPOC of the team more than 6 months in AEGIS BPO.
- Handling all inbound calls.
- Dealing with the customer and answering their queries.
- Worked in a retention queue.
- Worked as a SPOC for the team.
- Taking Supervisory calls for new advisors.
- Making reports for the team and helping team members.
- Handle the customer's query & provide them with the proper resolution regarding their mobile connection.
Customer Care Executive at FINEDGE INDIA LTD (2005-12 – 2007-04)
Finedge was one of the Reputed BPO services provider in Delhi. Providing BPO services for the India's top companies like Vodafone, Airtel, Dish TV & many more since 1993. Reporting to Team Manager. Achievements: Rewarded 4 times with R & R in FINEDGE & once BEST AGENT on the floor.
- Worked with telephone service provider
- Handling all inbound calls.
- Solving customer query.
- Taking Provisional orders for new connection and payments outstanding and canceling connection.
- Giving the right solution to the customers through on calls
- Handle the customer's query & provide them with the proper resolution regarding their mobile connection.
