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Find professionals and candidates EngineeringPushpendu Biswas

Pushpendu Biswas

Pushpendu Biswas

Customer Support

Talent

Krishnanagar, Nadia100 INR/hourMember since 20 November 2025

·

Hire their services

Request a quote with no obligation

it support system maintenance technical troubleshooting

About

I work as an IT Support professional, helping users troubleshoot technical issues, maintain systems, and ensure smooth IT operations.

Experience

Technical Skills

Operating Systems: Windows, macOS, Linux administration.
Networking Basics: TCP/IP, DNS, DHCP, VPN, firewalls.
Hardware Support: Troubleshooting desktops, laptops, printers, peripherals.
Software Support: Installation, configuration, patching, and troubleshooting.
Active Directory: User account management, group policies.
Microsoft 365 / Google Workspace: Email, Teams, SharePoint, OneDrive support.
Remote Support Tools: TeamViewer, AnyDesk, RDP.
IT Security Basics: Antivirus, endpoint protection, MFA, password policies.
Ticketing Systems: ServiceNow, Jira, Zendesk.
Scripting Knowledge: PowerShell or basic automation for repetitive tasks.

✅ Soft Skills

Communication: Clear and empathetic interaction with users.
Problem-Solving: Diagnosing and resolving issues quickly.
Patience & Customer Service: Handling frustrated users calmly.
Time Management: Prioritizing multiple tickets effectively.
Documentation: Writing clear steps for troubleshooting and sol

Education

Diploma in Electronics

Reviews

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