Puvvala Sankar

Mechanical Engineering professional with over 25 years of experience in automotive technical support, diesel fuel injection systems, channel management, dealer development, and OEM support. Strong background in technical troubleshooting, warranty administration, customer relationship management, technical training, and service operations. Proven ability to improve dealer performance, resolve complex technical issues, and deliver high-quality technical support across OEM and distributor networks.

Assistant Manager at Lucas Indian Service Ltd (2005-06 – Present)

• Lead sales, service, technical support, and channel management activities for DTVS products across Telangana while supporting dealer performance, customer satisfaction, and business objectives.
• Diagnose and resolve technical issues related to DTVS Common Rail fuel injection systems for BS6 application vehicles across OEM and OEMD dealer networks through advanced field diagnostics and technical support.
• Strengthen dealer capabilities by upgrading distributor infrastructure, expanding dealer networks, and improving service operations throughout the assigned territory.
• Monitor dealership service performance, spare parts availability, and operational effectiveness to achieve sales, service, and customer satisfaction targets.
• Conduct technical training programs for dealer technicians, sales executives, and workshop personnel covering product features, diagnostics, maintenance practices, and service issue resolution.
• Plan and execute product support initiatives including dealer service camps, promotional activities, customer engagement programs, advertisements, and incentive schemes.
• Enhance operator competency through structured technical training, job knowledge development, and skill enhancement initiatives to improve operational efficiency.
• Provide technical assistance and engineering support to OEM dealers while ensuring timely resolution of customer concerns and field service issues.
• Ensure compliance with company service standards, operating procedures, and quality requirements while maintaining high levels of service excellence.
• Administer warranty processes by monitoring warranty trends, ensuring policy compliance, and implementing corrective actions to minimize warranty costs.
• Coordinate technical support activities with OEM and OEMD customers including Tata Motors, Mahindra, JCB, and Ashok Leyland to resolve technical issues and improve customer support.
• Collect field performance data, prepare Early Hour Failure Reports, and provide product feedback to support quality improvement and engineering enhancements.
• Analyze service processes, identify recurring issues, and implement Poka-Yoke techniques to improve process reliability and prevent defects.
• Support business growth through technical product support, after-sales service activities, and close collaboration with dealers and distributors.
• Track complaint trends, perform technical failure analysis, train mechanics and workshop personnel, and maintain documentation in accordance with the Quality Management System.

Assistant Manager / Service Engineer at Srinivasa Diesel Corporation (1999-04 – 2005-05)

• Diagnosed and resolved service-related problems in Cummins diesel engines used across power generation, construction equipment, compressors, fire-fighting pumps, locomotives, and automotive applications through systematic troubleshooting and technical support.
• Handled customer complaints by coordinating field service activities, deploying service personnel, and ensuring timely resolution while maintaining strong customer relationships.
• Supported business development by generating enquiries for new Cummins generator sets, following up on quotations, purchase orders, deliveries, and customer payments.
• Prepared and submitted MTTR and CCRI reports to monitor service performance, support organizational objectives, and improve operational efficiency.
• Executed warranty procedures and maintained EDO processes while ensuring compliance with Cummins service standards and quality requirements.

Utilities Supervisor at Judricks (India) Pvt. Ltd (1997-03 – 1999-03)

• Performed preventive and breakdown maintenance of utility equipment including diesel generators, air compressors, pumps, and supporting plant utilities to maximize equipment availability and operational reliability.
• Monitored utility equipment performance, conducted routine inspections, and coordinated maintenance activities to minimize downtime and ensure continuous manufacturing operations.
• Assisted in troubleshooting mechanical failures, implementing corrective maintenance actions, and maintaining maintenance records while adhering to plant safety and maintenance procedures.

Technician Apprentice at Godavari Fertilizers & Chemicals Ltd (1996-01 – 1997-01)

• Assisted maintenance engineers in preventive maintenance, equipment inspections, troubleshooting, and routine servicing activities within the maintenance department of a Di-Ammonium Phosphate manufacturing facility.
• Supported the maintenance of pumps, valves, rotating equipment, and other mechanical systems to ensure reliable plant operation and equipment performance.
• Participated in shutdown maintenance activities, maintained maintenance documentation, and developed practical knowledge of industrial maintenance practices while following plant safety standards.

B.Tech in Mechanical Engineering – Jawaharlal Nehru Technological University (JNTU)

Diploma in Mechanical Engineering – State Board of Technical Education and Training, Andhra Pradesh

Diploma in Material Management – National Institute of Labor Education and Management

Diploma in Industrial Safety – National Institute of Labor Education and Management