Pvvs Jagadeesh

4X Salesforce Certified (Administrator, Associate, AI Associate, Agent force Specialist) with 5 years of experience as a Salesforce Administrator and Developer. Proficient in configuring, customizing, and extending Sales Cloud and Service Cloud using Apex, Lightning Web Components (LWC), Flows, and Process Automation. Demonstrated success in implementing CRM strategies, increasing user productivity, and driving platform adoption with a strong foundation in Agile and DevOps practices.

Salesforce Administrator / Developer at Meta Forge IT Solutions Pvt Ltd (2024-03 – Present)

Collaborated with product and QA teams to implement CRM solutions, build Experience Cloud sites, design Service Cloud and Sales Cloud features, develop Apex classes and Lightning components, and migrate legacy data.

• Collaborated with product and QA teams to define sprint goals and demos
• Built and managed Experience Cloud sites for Web-to-Case forms and customer portals
• Designed Service Cloud features: Email-to-Case, Milestones, Entitlements, and SLAs
• Built Sales Cloud features: custom Lead conversion process, Opportunity stages, and forecasting dashboards
• Developed Apex classes, Triggers, Lightning Flows for backend automation
• Developed Custom lightning components using LWC to display the data on UI
• Configured Einstein Activity Capture, ECI, and tested Slack integration (POC)
• Migrated legacy data from external systems into Salesforce for multiple BUs
• Built custom email templates for business communication and internal use
• Utilized Gearset and Git for deployment pipelines and version control

Salesforce Administrator / Developer at VRIT Techno Soft Pvt Ltd (2022-06 – 2024-03)

Implemented automation, configured Sales Cloud features, improved user accessibility, set up Service Cloud routing, created custom objects, and generated actionable reports.

• Implemented automation using Lightning Flows and Process Builder for sales and service processes
• Configured Lead assignment rules and Campaigns in Sales Cloud, enabling targeted lead nurturing
• Improved user accessibility by 30% through Lightning App Builder customizations
• Set up Omni-Channel routing, case assignment rules, and support queues in Service Cloud
• Created custom objects, validation rules, page layouts, record types
• Generated actionable reports and dashboards for KPIs and SLA tracking
• Experience in Agile Methodology and Jira

Salesforce Administrator at Laxmi Infotech (2021-01 – 2022-06)

Configured roles, profiles, and sharing rules. Developed workflows and formula fields. Managed data migrations and deployments across environments.

• Configured roles, profiles, permission sets, queues, and sharing rules
• Developed workflows, email alerts, formula fields, and record-level access
• Migrated data using Data Loader and Import Wizard
• Managed deployments using Change Sets across sandbox and production environments
• Customized UI with record types, field-level security, and layouts

Bachelor of Technology in Electrical and Electronics Engineering – JNTUK University